Feefo

About Feefo

Feefo is more than your typical reviews company. Why? Because we collect reliable and constructive reviews, from confirmed customers, that companies can use to truly discover what they’re doing right, and where they can improve. Feedback that tells consumers what people like them feel about different products and services too.

We support 6,000+ brands to create transparent, loyal relationships and deliver exceptional services that their customers can depend on - every time. Our bespoke artificial intelligence, smart profiling, review, and compliance solutions help boost client sales, grow customer bases, and cut churn. A Google Premier Partner, our clients can also improve their search and paid conversion rates.

We’re proud to work with companies, large and small, from household names to local heroes. We’re equally delighted to be trusted by millions of consumers worldwide.

Website	https://www.feefo.com/
Employees	51-200 employees View all Feefo employees
Industry	Computer Software
Phone number	020 3362 4209
Headquarter	Feefo Barn, Heath Farm, Heath Road East, Petersfield, Hampshire GU31 4HT, GB
Founded	2010
Keywords	Business Intelligence, Business Improvement, Artificial Intelligence, Machine Learning, Customer Reviews, Business Insight, User Generated Content (Ugc), Feedback Service, Google Seller Ratings, Review Based Advertising

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Frequently Asked Questions about Feefo

Who is the CEO of Feefo?

Matt West is the CEO of Feefo. To contact Matt West email at [email protected] or [email protected]. Or you may call +44.7968552553

Who are the decision makers in Feefo?

The decision makers in Feefo are Anna Nolan, Dee Naylor, Jats Slezak, etc. Click to Find Feefo decision makers emails.

What types of businesses can benefit from Feefo's review collection services?

Feefo's review collection services are designed to benefit a wide range of businesses across various industries, including retail, travel, hospitality, automotive, and finance. Any company that values customer feedback and aims to improve its services or products can leverage Feefo's platform to gather reliable reviews from confirmed customers.

How does Feefo ensure the authenticity of customer reviews?

Feefo ensures the authenticity of customer reviews by collecting feedback exclusively from verified customers. This means that only individuals who have made a purchase or used a service can leave a review. The platform employs advanced verification processes, including email confirmations and unique identifiers, to maintain the integrity of the review data.

What insights can businesses gain from using Feefo's services?

Businesses using Feefo can gain valuable insights into customer satisfaction, product performance, and service quality. The platform provides detailed analytics and reporting tools that highlight trends, identify areas for improvement, and track customer sentiment over time. This data can be instrumental in driving business decisions and enhancing overall customer experience.

Can Feefo help improve my company's Google Seller Ratings?

Yes, Feefo can significantly help improve your company's Google Seller Ratings. By collecting genuine customer reviews and displaying them on your website, you can enhance your online reputation and increase your visibility on Google. Positive reviews contribute to higher ratings, which can lead to improved search engine rankings and increased customer trust.

What role does artificial intelligence play in Feefo's review analysis?

Artificial intelligence plays a crucial role in Feefo's review analysis by enabling the platform to process large volumes of feedback quickly and accurately. AI algorithms analyze customer sentiments, categorize reviews, and identify common themes or issues. This allows businesses to gain deeper insights into customer experiences and make data-driven improvements.

How can Feefo assist with review-based advertising?

Feefo assists with review-based advertising by providing businesses with user-generated content (UGC) that can be leveraged in marketing campaigns. By showcasing authentic customer reviews and ratings in advertisements, companies can enhance their credibility and attract potential customers. Feefo's platform also allows businesses to create targeted campaigns based on customer feedback, maximizing the impact of their advertising efforts.