Echo-U Ltd

About Echo-U Ltd

Welcome to Echo-U

We're an established contact centre creating growth for many of the UK's biggest brands by managing their customer relationships. We use leading industry technology and best practice with the art of conversation to represent our clients'​ brands exceptionally.

Established in 2001 we've become the UK's leading contact centre in many sectors working with the likes of first direct, National Careers Service, Sky, Sage and DPD the award winning parcel delivery company and the UK's leading Sports Fashion Retailer.

We deliver bespoke solutions for customer contact including:

Inbound support
Voice and web-chat customer service, technical support, sales enquiries, advert response, help desk and support

Outbound expertise
Customer acquisition, destination tracking, RND conversion, outbound sales, customer retention, satisfaction and insight

Technical solutions
Real-time reporting, CRM design and build, data management, chat, email response, social media management

Added value services
Flexible overflow, disaster recovery, strategic consulting, in-sourcing and out-sourcing.

Website	http://www.echo-u.co.uk
Employees	51-200 employees View all Echo-U Ltd employees
Industry	Outsourcing/Offshoring
Location	26 Side, Newcastle upon Tyne, Tyne and Wear NE1 3JA, GB
Founded	2001
Keywords	Webchat, Crm Design And Build, Customer Satisfaction / Retention / Incentivisation, Inbound Customer Care And Response Management, Lead Generation / B2B / B2C, Outbound / Inbound Sales / Telemarketing, Outbound Lead And Appointment Generation