Cherilyn Burgo
Technical Support Analyst at Cox Communications | Alpharetta, Georgia, United States
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Cherilyn Burgo currently serves as a Technical Support Analyst at Cox Communications, where she plays a pivotal role in delivering innovative, cost-effective system and technical support to various business units. Leveraging her extensive customer service background and technical expertise, Cherilyn excels in evaluating, analyzing, and documenting complex business needs to develop tailored system requirements that enhance operational efficiency. Her proficiency in Business Process Management and Robotic Process Automation (RPA) allows her to streamline workflows, reduce manual effort, and improve overall system performance.
In her current role, Cherilyn is deeply involved in executing integration and acceptance testing, ensuring that new systems and updates meet rigorous business and technical standards. She collaborates closely with stakeholders across departments to translate business needs into scalable, automated solutions, often employing Design Thinking principles to foster innovative problem-solving. Her expertise in troubleshooting and application support ensures minimal system downtime and maximizes user satisfaction, while her knowledge of technology risk management helps mitigate potential vulnerabilities.
Cherilyn’s project management training and Six Sigma Green Belt certification enable her to lead initiatives that optimize processes and deliver measurable improvements. She also advises users on the adoption of automated systems, addressing emerging needs and providing ongoing support to enhance user experience (UX). With her proficiency in tools like Adobe Photoshop and her strong foundation in Business Process Management, Cherilyn is adept at bridging the gap between technical solutions and business objectives, making her a valuable asset to Cox Communications’ digital transformation efforts.
Technical Support Analyst at Cox Communications in April 2019 to Present
Technical Project Manager at Cox Business in June 2014 to April 2019
Business Analysis/CB Sales Coordinator at Cox Enterprises in January 2008 to June 2014
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New England Institute of Technology, Associate of Arts - AA, June 2026
Rhode Island College, Bachelor of Arts & Science, June 1998 to June 2026
Community College of Rhode Island, Associate of Liberal Arts, June 1994 to June 1997
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Research Skills
Team Building
Presentation Skills
Requirements Gathering
Educational Leadership
Creative Writing
Adobe Photoshop
Adobe Premiere Pro
Agile & Waterfall Methodologies
BPM
SDLC
Software Development Life Cycle (SDLC)
Business Process Management
Written Communication
Customer Satisfaction
Business Systems Analysis
Business Systems
Business Process Improvement
Business Process
Use Case Analysis
System Requirements
Business Requirements
API Documentation
User Experience (UX)
Troubleshooting
Product Support
Product Knowledge
Customer Interaction
Application Support
Representational State Transfer (REST)
REST APIs
SQL
EAI
Data Analytics
Technology Risk
Technology Policy
Service Continuity
Presentations
Managing Meetings
Information Risk
Systems Analysis
Problem Solving
Logical Approach
Communication
Critical Thinking
Analytical Skills
IT Business Analysis
BPA
Automation Anywhere
Technical Assistance
UiPath
Sales
Management
Operating Systems
PMP
Project Management
Account Management
Training
Telecommunications
Call Centers
Team Leadership
Direct Sales
Salesforce.com
Vendor Management
Microsoft Office
Customer Service
Six Sigma
Cross-functional Team Leadership
VoIP
Voice over IP (VoIP)
Robotic Process Automation (RPA)
Third Party Vendor Management
Employee Wellness
Diversity & Inclusion
Design Thinking
Enterprise IT Strategy
Large Language Models (LLM)
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Discover more about Cox CommunicationsWhat is Cherilyn Burgo email address?
Email Cherilyn Burgo at [email protected]. This email is the most updated Cherilyn Burgo's email found in 2026.
How to contact Cherilyn Burgo?
To contact Cherilyn Burgo send an email to [email protected]. (updated on March 04, 2025)
What company does Cherilyn Burgo work for?
Cherilyn Burgo works for Cox Communications
What is Cherilyn Burgo's role at Cox Communications?
Cherilyn Burgo is Technical Support Analyst
What is Cherilyn Burgo's Phone Number?
Cherilyn Burgo's phone (404) ***-*405
What industry does Cherilyn Burgo work in?
Cherilyn Burgo works in the Telecommunications industry.
Cherilyn Burgo Email Addresses
Cherilyn Burgo Phone Numbers
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