Charles Arpon
Senior Technical Support Engineer at NICE Ltd | Melissa, Texas, United States
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Charles Arpon is a seasoned Senior Technical Support Engineer at NICE Ltd, where he plays a pivotal role in enhancing the efficiency and effectiveness of Workforce Management (WFM) solutions. With over 25 years of extensive experience in information technology, Charles has developed a robust skill set that encompasses comprehensive enterprise software support, in-depth fault research analysis, and development assistance. His current focus on WFM support allows him to leverage his expertise in SOAP and REST API troubleshooting, ensuring seamless integrations with Automatic Call Distribution (ACD) systems, which are crucial for optimizing call center operations.
At NICE Ltd, Charles is instrumental in architecting the Real-Time Adherence (RTA) processes, which are vital for monitoring and managing workforce performance in real-time. His proficiency with various database technologies, including Oracle, MS SQL, and PostgreSQL, enables him to deliver insightful data analysis and reporting, further enhancing operational decision-making. Additionally, his experience in both Windows and Linux support environments ensures that he can address a wide range of technical challenges that arise in diverse IT infrastructures.
Charles is not only committed to delivering exceptional service but also dedicated to aligning application support processes with industry best practices. His skills in systems analysis, financial reporting, and process automation make him a valuable asset to any project team. As he continues to drive innovation and efficiency at NICE Ltd, Charles remains focused on empowering organizations to optimize their workforce management strategies and achieve their operational goals.
Senior Technical Support Engineer at NICE Ltd in March 2021 to Present
Senior Application Support Engineer at Alkami Technology in February 2017 to February 2021
Business Systems Analyst IV (Business Intelligence) at SunTrust in January 2005 to February 2017
Director of Information Technology & Publishing at Gem Kingdom Inc. in January 2000 to January 2005
Database Developer / Designer / Consultant at Tek2000 Business Solutions in September 1997 to January 2000
Instructor at AMA-CLC in June 1996 to September 1997
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AMA-CLC, Computer Systems Design and Programming, July 1995 to July 1997
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SQL
Database Design
Business Analysis
Business Intelligence
Credit Cards
Credit
Commercial Banking
Retail Banking
Data Analysis
Systems Analysis
Oracle Applications
Query Designer
Microsoft SQL Server
SQL Server Management Studio
SQL DB2
Cognos
Toad Data Modeler
Brio Query
Visual Studio
Visual Basic
VBScript
VB.NET
T-SQL
Financial Reporting
Process Automation
Report Writing
Microsoft Office
Databases
Access
Information Technology
Banking
Risk Management
ssas
SQL Server Integration Services (SSIS)
OLAP Cube Studio
Online Transaction Processing (OLTP)
Transact-SQL (T-SQL)
Powershell
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Discover more about NICE LtdWhat is Charles Arpon email address?
Email Charles Arpon at [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Charles Arpon's email found in 2026.
What is Charles Arpon phone number?
Charles Arpon phone number is 4075327384.
How to contact Charles Arpon?
To contact Charles Arpon send an email to [email protected], [email protected], [email protected] or [email protected]. If you want to call Charles Arpon try calling on 4075327384. (updated on September 04, 2024)
What company does Charles Arpon work for?
Charles Arpon works for NICE Ltd
What is Charles Arpon's role at NICE Ltd?
Charles Arpon is Senior Technical Support Engineer
What industry does Charles Arpon work in?
Charles Arpon works in the Information Technology & Services industry.
Charles Arpon Email Addresses
Charles Arpon Phone Numbers
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