Charlean Jacksondickens
Product Support Analyst at Orgro | New Orleans, Louisiana, United States
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Charlean Jackson-Dickens is a dedicated Product Support Analyst at Orgro, where she leverages her extensive telecommunications experience to drive efficiency and enhance customer satisfaction. In her current role, Charlean has become a pivotal figure in the ServiceNow platform, where she not only develops and maintains product expertise but also ensures seamless communication between customers, management, and development teams. Her ability to act as a liaison facilitates a collaborative environment that fosters innovative solutions to complex challenges.
Charlean's key projects often involve the implementation of robust document management systems, including SF-1150 and Payroll Listings, which she expertly navigates through ServiceNow and other platforms. Her analytical skills and proficiency in database management enable her to track, document, and provide comprehensive support, ensuring that all procedural documentation is up-to-date and accessible. This meticulous attention to detail is complemented by her strong troubleshooting capabilities, which allow her to quickly resolve issues and minimize downtime for clients.
As a team leader, Charlean has successfully trained numerous employees, empowering them with the knowledge and skills necessary to excel in their roles. Her commitment to customer relationship management (CRM) and her expertise in network monitoring and IT billing further underscore her versatility and value within the telecommunications sector. Charlean Jackson-Dickens exemplifies a self-motivated professional who not only meets organizational objectives but also inspires those around her to achieve excellence.
Product Support Analyst at Orgro in May 2022 to Present
Customer Service Representative II at Global Commerce and Services, LLC in May 2021 to May 2022
Telecommunication Analyst at Crescent Bank & Trust in December 2006 to August 2013
IT Coordinator 2 at Crescent Bank & Trust in December 2006 to August 2013
Telecommunication Technician Assistant at City of New Orleans in January 1999 to August 2005
Clerk at City of New Orleans in January 1998 to August 2005
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Tulane University, Bachleor, June 2026
Skyline AdvanceTech Services, Certificate, June 2026
Skyline Advance tech services, Certificate, June 2026
Global Knowledge, Certificate, June 2026
John F Kennedy Sr high, High School, June 1988 to June 1992
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Customer Relationship Management (CRM)
Analytical Skills
Cisco programming
• Analyst
Network Monitoring
Data base Management
troubleshooting
IT Billing
Liason to Telco
Telecommunications
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Discover more about OrgroWhat is Charlean Jackson-dickens email address?
Email Charlean Jackson-dickens at [email protected]. This email is the most updated Charlean Jackson-dickens's email found in 2026.
How to contact Charlean Jackson-dickens?
To contact Charlean Jackson-dickens send an email to [email protected]. (updated on September 08, 2024)
What company does Charlean Jacksondickens work for?
Charlean Jacksondickens works for Orgro
What is Charlean Jacksondickens's role at Orgro?
Charlean Jacksondickens is Product Support Analyst
What is Charlean Jacksondickens's Phone Number?
Charlean Jacksondickens's phone (504) ***-*402
What industry does Charlean Jacksondickens work in?
Charlean Jacksondickens works in the Government Administration industry.
Charlean Jacksondickens Email Addresses
Charlean Jacksondickens Phone Numbers
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