Celie P
Software Support Analyst at University of Maine System (UMS) | Portland, Maine, United States
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Celie P. is an accomplished IT Specialist CL2 at the University of Maine System (UMS), where she leverages over a decade of experience in technical and customer support to enhance the university's IT infrastructure. In her current role at the Unified Help Desk, Celie is not only the first line of defense for troubleshooting a wide array of technical issues but also plays a pivotal role in ensuring that students, faculty, and staff receive exceptional customer service. Her responsibilities include managing issue triage, logging interactions, and escalating complex problems to specialized teams, which has honed her analytical skills and deepened her understanding of network connectivity and systems management.
Celie's commitment to continuous improvement is evident in her contributions to the IT Knowledge Base, where she documents solutions and best practices to empower users and streamline support processes. As she transitions towards a career in computer science, Celie is actively expanding her expertise in software engineering, data science, and analytics, with a focus on SQL and database management systems (DBMS). Her ongoing pursuit of a Bachelor's degree in Computer Science, expected in 2025, further complements her technical acumen and positions her to tackle more complex challenges in the IT landscape.
With a strong foundation in help desk support, computer repair, and virus removal, Celie is well-equipped to navigate the evolving demands of the tech industry. Her passion for web development and data analytics not only reflects her adaptability but also her eagerness to contribute to innovative projects that enhance user experience and operational efficiency at UMS and beyond. As she continues to grow her skill set, Celie P. is poised to make a significant impact in the realms of software development and IT solutions.
Software Support Analyst at University of Maine System (UMS) in April 2025 to Present
IT Specialist at University of Maine System (UMS) in March 2022 to April 2025
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University of Southern Maine, Bachelor of Science - BS, September 2026
Unity Environmental University, Associate of Arts - AA, September 2026
Waterville Senior High School
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Identity and Access Management (IAM)
Analytical Skills
LaTeX
Computer Science
Python (Programming Language)
Java
SQL
MySQL
C++
Object-Oriented Programming (OOP)
Programming
Database Management System (DBMS)
Bash
Shell Scripting
Help Desk Support
Software
Haskell
Discrete Mathematics
Software Development
Algorithms
Data Structures
CRM Software
Knowledge Management
Small Business Management
Management
Client Intake
Client Onboarding
Small Business
Finance
Account Management
Enterprise Software
Small and Medium-Sized Enterprises (SME)
User Acceptance Testing
Client Relations
Human Resources Information Systems (HRIS)
Mentoring
Documentation
Finesse
Jabber
Technical Services
Information Technology
Ticketing Systems
Jira Service Desk
Online Support
Higher Education
Computer Hardware Troubleshooting
Software Troubleshooting
Computer Diagnostics
Network Connectivity
Operating Systems
Windows
Computer Repair
Virus Removal
Software Support
Broadband
Networking
Customer Service
Technical Support
Troubleshooting
Social Media
Facebook
Twitter
Meeting Facilitation
Enterprise Architecture
JavaScript
Web Development
Agile Methodologies
Agile Project Management
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Discover more about University of Maine System (UMS)What is Celie P email address?
Email Celie P at [email protected] and [email protected]. This email is the most updated Celie P's email found in 2026.
What is Celie P phone number?
Celie P phone number is 9546968481.
How to contact Celie P?
To contact Celie P send an email to [email protected] or [email protected]. If you want to call Celie P try calling on 9546968481. (updated on September 10, 2024)
What company does Celie P work for?
Celie P works for University of Maine System (UMS)
What is Celie P's role at University of Maine System (UMS)?
Celie P is Software Support Analyst
What industry does Celie P work in?
Celie P works in the Computer Software industry.
Celie P Email Addresses
Celie P Phone Numbers
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