Carl Deleon
Strategic Engagement Manager at Gainsight | Austin, Texas, United States
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As the Strategic Engagement Manager at Gainsight, Carl De Leon plays a pivotal role in driving enterprise implementation projects that enhance customer success and optimize product experience. With a robust background in SaaS and enterprise software, Carl leverages his expertise to manage multiple concurrent initiatives, ensuring that each project aligns with organizational goals while delivering tangible business value. His adeptness in project planning is evident as he meticulously defines milestones, deliverables, and interim tasks, fostering a culture of visibility and transparency throughout the project lifecycle.
Carl's strategic approach to change management and process improvement is instrumental in navigating the complexities of software implementation. He collaborates closely with cross-functional teams to identify opportunities for business process enhancement, ensuring that Gainsight's solutions not only meet but exceed client expectations. His proficiency in Salesforce.com and instructional design further enriches his ability to tailor solutions that resonate with diverse client needs, ultimately driving user adoption and satisfaction.
Key projects under Carl's leadership have included the successful rollout of Gainsight’s customer success platform for several high-profile clients, where he has demonstrated his capacity to manage stakeholder expectations and deliver results on time and within budget. His commitment to continuous improvement and innovation positions him as a thought leader in the industry, making him a valuable asset to Gainsight and its mission to empower organizations through enhanced customer engagement strategies.
Strategic Engagement Manager at Gainsight in May 2021 to May 2025
Project and Program Management Consultant at Carl de Leon Consulting in January 2017 to January 2021
Senior Project Manager, Professional Services at Sprinklr in August 2015 to November 2016
Enablement Consultant at Sprinklr in February 2014 to August 2015
Implementation Project Manager at Alchemy Systems in January 2010 to January 2014
Client Success Consultant at QuickArrow in January 2008 to January 2009
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University at Albany, Master of Arts - MA
University at Albany, Bachelor of Arts - BA
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SaaS
Program Management
Project Management
Enterprise Software
Instructional Design
Salesforce.com
Training
E-Learning
Agile Methodologies
Software Project Management
Product Development
Cross-functional Team Leadership
Consulting
Process Improvement
Management
SDLC
Business Process Improvement
Software as a Service (SaaS)
CRM
Customer Relationship Management (CRM)
Professional Services
Software Development Life Cycle (SDLC)
Change Management
Social Media
Social Media Marketing
Social Media Advertising
Social Media Measurement
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Discover more about GainsightWhat is Carl De Leon email address?
Email Carl De Leon at [email protected], [email protected] and [email protected]. This email is the most updated Carl De Leon's email found in 2026.
How to contact Carl De Leon?
To contact Carl De Leon send an email to [email protected], [email protected] or [email protected]. (updated on September 05, 2024)
What company does Carl Deleon work for?
Carl Deleon works for Gainsight
What is Carl Deleon's role at Gainsight?
Carl Deleon is Strategic Engagement Manager
What is Carl Deleon's Phone Number?
Carl Deleon's phone (214) ***-*780
What industry does Carl Deleon work in?
Carl Deleon works in the Management Consulting industry.
Carl Deleon Email Addresses
Carl Deleon Phone Numbers
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