Brooke Wiland
Principal Customer Success Manager at Cisco | Austin, Texas, United States
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Brooke Wiland serves as a Principal Customer Success Manager at Cisco, where she leverages her extensive expertise in client relationship management and cybersecurity to drive exceptional outcomes for complex enterprise accounts, each with an annual contract value exceeding $7 million. In her role, Brooke is not only responsible for managing a diverse Book of Business but also excels in fostering strong partnerships with key stakeholders. She organizes and hosts regular cadence meetings to address critical aspects such as product adoption, technical support issues, and deployment strategies, ensuring that her clients receive tailored solutions that meet their unique needs.
One of Brooke's standout contributions is her development of comprehensive Quarterly Business Reviews (QBRs), which serve as a platform for engaging with executives. These reviews focus on best practices, optimizations, and product updates, reinforcing Cisco's commitment to customer success and continuous improvement. Her ability to communicate complex technical concepts in an accessible manner has been instrumental in enhancing client understanding and satisfaction.
Brooke's skill set is diverse, encompassing areas such as search engine optimization (SEO), e-commerce, and business-to-business (B2B) strategies, which she integrates into her customer success initiatives. Her analytical prowess, highlighted by her proficiency in Google Analytics, allows her to measure the effectiveness of marketing campaigns and drive a strong return on investment (ROI) for her clients. With a positive attitude and a relentless work ethic, Brooke is dedicated to not only meeting but exceeding client expectations, making her a vital asset to Cisco and its clientele.
Principal Customer Success Manager at Cisco in November 2022 to Present
Customer Success Manager at BigCommerce in June 2021 to November 2022
Senior Customer Success Manager at Adglow in October 2020 to June 2021
Customer Success Manager at Adglow in July 2018 to October 2020
Content Review Analyst with Accenture for Facebook at Accenture in January 2018 to July 2018
Store Associate at Raven + Lily in July 2017 to June 2018
Marketing Associate at Zinda Law Group, PLLC in January 2017 to June 2017
Assistant Account Executive at Ron Foth Advertising in July 2016 to November 2016
Account Coordinator at Ron Foth Advertising in July 2015 to July 2016
Marketing Intern at Studio 614, LLC in January 2015 to May 2015
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The Ohio State University, Bachelor of Arts (B.A.), October 2026
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Cybersecurity
Renewal Retention
Customer Experience
Project Management
Customer Escalation Management
Digital Strategy
Salesforce.com
Google Analytics
Search Engine Optimization (SEO)
Online Advertising
E-Commerce
Business-to-Business (B2B)
Process Improvement
Public Speaking
Microsoft Office
Animal Handling
Leadership
Conservation Education
Animal Husbandry
PowerPoint
Social Media
Conservation Issues
Public Relations
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Discover more about CiscoWhat is Brooke Wiland email address?
Email Brooke Wiland at [email protected]. This email is the most updated Brooke Wiland's email found in 2026.
What is Brooke Wiland phone number?
Brooke Wiland phone number is 5123835561.
How to contact Brooke Wiland?
To contact Brooke Wiland send an email to [email protected]. If you want to call Brooke Wiland try calling on 5123835561. (updated on August 27, 2024)
What company does Brooke Wiland work for?
Brooke Wiland works for Cisco
What is Brooke Wiland's role at Cisco?
Brooke Wiland is Principal Customer Success Manager
What industry does Brooke Wiland work in?
Brooke Wiland works in the Computer Software industry.
Brooke Wiland Email Addresses
Brooke Wiland Phone Numbers
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