Brittne K
Senior Customer Experience Insights Specialist at ezCater | Houston, Texas, United States
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As a Senior Customer Experience Insights Specialist at ezCater, Brittne K. plays a pivotal role in enhancing customer satisfaction and driving strategic initiatives that align with the company's mission of providing exceptional catering experiences. With a robust background in project coordination, customer success, and data analysis, Brittne leverages her expertise in Lean Six Sigma and Google Data Analytics to transform customer feedback into actionable insights.
In her current role, Brittne meticulously analyzes and synthesizes feedback from diverse sources, including Trustpilot reviews, CSAT surveys, and customer escalations. This comprehensive approach enables her to identify trends and areas for improvement, which she communicates effectively to cross-functional teams. By creating impactful reports that highlight key performance metrics, Brittne empowers stakeholders to make informed decisions that enhance the overall customer journey.
Beyond her analytical prowess, Brittne is also dedicated to fostering a culture of excellence within the Customer Experience (CX) team. She actively mentors and trains CX Specialists, sharing her knowledge through call reviews and best practices that elevate team performance. Her commitment to process improvement and customer-centric strategies not only boosts customer satisfaction scores but also strengthens ezCater’s reputation in the e-commerce catering industry.
With a unique blend of leadership skills and technical expertise in data visualization and performance metrics, Brittne K. is instrumental in driving customer-centric initiatives that resonate with both clients and internal teams, ensuring that ezCater remains at the forefront of the catering market.
Senior Customer Experience Insights Specialist at ezCater in December 2022 to Present
Senior Product Specialist (Contract) at SurveyMonkey in January 2022 to January 2022
Managing Member at Nkem Essentials LLC in January 2019 to January 2022
Client Success Specialist, Dedicated Inside Sales at Indeed.com in January 2018 to January 2020
Specialist at Apple in January 2016 to January 2018
Shift Supervisor at Starbucks in November 2013 to August 2016
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Hunter College, Bachelor of Arts - BA
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Support Management
Leadership
Social Sciences
Google BigQuery
SQL
Customer Success
Data Analytics
R (Programming Language)
Lean Six Sigma
Qualitative Data
Data Visualization
Timelines
Presentations
Renewals
Attention to Detail
Presentation Skills
Performance Metrics
Online Support
Key Metrics
Analytical Skills
Organization Skills
Problem Solving
Customer Communication
Business Reviews
Customer Satisfaction
Account Management
Reporting
Customer Insight
Voice of the Customer
Communication
Customer Support
Software as a Service (SaaS)
Project Management
New Business Development
Market Research
Tableau
Customer Experience
Jira
Applicant Tracking Systems
Sales
iOS
Customer Service
Research
Apple Software
Process Improvement
Troubleshooting
Sociology
Training
Customer Relationship Management (CRM)
Human Resources Information Systems (HRIS)
Cross-team Collaboration
Zendesk
Salesforce.com
Microsoft Office
Technical Support
E-Commerce
Search Engine Optimization (SEO)
Data Analysis
Email Marketing
Phone Etiquette
CSAT
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Discover more about ezCaterWhat is Brittne K email address?
Email Brittne K at [email protected]. This email is the most updated Brittne K's email found in 2026.
How to contact Brittne K?
To contact Brittne K send an email to [email protected]. (updated on August 24, 2024)
What company does Brittne K work for?
Brittne K works for ezCater
What is Brittne K's role at ezCater?
Brittne K is Senior Customer Experience Insights Specialist
What is Brittne K's Phone Number?
Brittne K's phone (214) ***-*287
What industry does Brittne K work in?
Brittne K works in the Computer Software industry.
Brittne K Email Addresses
Brittne K Phone Numbers
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