Bechie Tibon
Account Operations Manager at ResultsCX | Metro Cebu
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As the Account Operations Manager at ResultsCX, Bechie Tibon plays a pivotal role in driving operational excellence and ensuring the seamless delivery of services across multiple client portfolios. With a keen focus on maximizing operational efficiency and profitability, Bechie meticulously manages staffing and budgetary allocations to align with client commitments. Her extensive experience in contact centers and operations management equips her with the expertise to oversee key performance indicators (KPIs) effectively, ensuring that both client expectations and service standards are consistently met.
In her current role, Bechie serves as the primary point of contact for partners, facilitating communication and collaboration to enhance service delivery. She reviews account-level results daily, leveraging data-driven insights to identify areas for improvement and implement strategic initiatives that foster process improvement and operational agility. Her adeptness in financial analysis allows her to optimize resource allocation, ensuring that operational costs are managed effectively while maintaining high levels of customer satisfaction.
Bechie’s skills in people management and coaching are instrumental in cultivating a motivated workforce that is committed to service excellence. By fostering a culture of continuous improvement, she empowers her team to excel in their roles, ultimately contributing to the overall success of the organization. Her strong business relationship management capabilities enable her to build and maintain robust partnerships, ensuring that client needs are not only met but exceeded. Through her dedication and expertise, Bechie Tibon exemplifies the qualities of a transformative leader in the contact center industry, driving ResultsCX towards sustained growth and success.
Account Operations Manager at ResultsCX in January 2022 to Present
Senior Operations Manager at ResultsCX in May 2023 to Present
Operations Manager at ResultsCX in September 2015 to April 2022
Performance Development Coach at ePerformax Contact Centers & BPO in September 2013 to September 2015
Operations Supervisor / Team Leader at ePerformax Contact Centers & BPO in February 2009 to September 2013
Customer Service Representative at ePerformax Contact Centers & BPO in June 2008 to February 2009
Montessori Teacher at King Baby International School Hubei in June 2006 to May 2008
English Second Language Teacher at Cella in March 2006 to June 2006
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University of San Jose-Recoletos, Bachelor of Education - BEd, October 2026
University of San Jose-Recoletos, Bachelor of Education - BEd
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People Management
Contact Centers
Operations Management
Coaching
Customer Relationship Management (CRM)
Process Improvement
Financial Analysis
Client Liaison
Program Management
Business Relationship Management
Customer Service
Staffing Services
Supervisory Skills
Data Analysis
Commitment towards work
Team Leadership
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Discover more about ResultsCXWhat is Bechie Tibon email address?
Email Bechie Tibon at [email protected] and [email protected]. This email is the most updated Bechie Tibon's email found in 2026.
How to contact Bechie Tibon?
To contact Bechie Tibon send an email to [email protected] or [email protected]. (updated on October 24, 2024)
What company does Bechie Tibon work for?
Bechie Tibon works for ResultsCX
What is Bechie Tibon's role at ResultsCX?
Bechie Tibon is Account Operations Manager
What is Bechie Tibon's Phone Number?
Bechie Tibon's phone (**) *** *** 204
What industry does Bechie Tibon work in?
Bechie Tibon works in the Telecommunications industry.
Bechie Tibon Email Addresses
Bechie Tibon Phone Numbers
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