Aydan Drin
Senior Customer Support & Service Operations Manager, Customer Experience Consultant at Freelance | Düsseldorf, North Rhine-Westphalia, Germany
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Aydan Drin currently excels as a Senior Customer Support & Service Operations Manager and Customer Experience Consultant at Freelance, where he leverages his extensive expertise to drive operational excellence within the Telco and IT services sectors. His role involves overseeing complex support and service operations, ensuring seamless delivery of customer-centric solutions that enhance overall customer satisfaction and loyalty. Aydan’s strategic approach emphasizes continuous process improvements, CX measurement, and optimization—key drivers in today’s highly competitive telecommunications landscape. His leadership in cross-functional teams fosters collaboration across departments, aligning operational goals with organizational profitability and long-term growth.
With a proven track record managing relationships with C-suite executives, government agencies, key customers, and strategic partners, Aydan brings mature judgment and international experience to every project. His skills in Agile Methoden, strategic thinking, and IT operations enable him to implement innovative solutions that streamline workflows and improve service delivery. Aydan’s expertise extends to business development and customer success, where he applies analytical skills to identify opportunities for process enhancements and customer journey improvements. His deep understanding of telecommunications technologies, including 4G and computer network operations, allows him to develop tailored strategies that meet evolving industry demands.
In his current role, Aydan is actively involved in strategic planning initiatives, deploying customer experience measurement tools, and leading organizational change to foster a customer-first culture. His ability to combine technical knowledge with leadership acumen makes him a valuable asset in optimizing service operations and delivering measurable results in a dynamic, technology-driven environment.
Senior Customer Support & Service Operations Manager, Customer Experience Consultant at Freelance in January 2023 to Present
Director Customer Support EMEA at Netcracker Technology in January 2017 to January 2022
Director Customer Support at Netcracker Technology in January 2016 to January 2017
Head of OSS, Deutsche Telekom at Samsung Networks Europe - Germany in January 2014 to January 2016
Principal Solution Architect Europe at Anritsu GmbH - Germany in January 2013 to January 2013
Director OSS Solution Management at Ericsson GmbH - Düsseldorf in January 2008 to January 2013
Customer Solution Manager at Ericsson GmbH - Düsseldorf in January 2006 to January 2007
Support Engineer UMTS Software Acceptance and Supply at Ericsson GmbH - Düsseldorf in January 2002 to January 2005
Senior Engineer GSM OSS at Ericsson Inc. - Plano / USA in January 2001 to January 2002
Support Engineer Operation & Maintenance and Access at Ericsson GmbH - Düsseldorf in January 1997 to January 2000
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University of Duisburg-Essen, Master's degree
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Technical Leadership
Agile Methoden
Building Internal & External Relationships
ESM
IT Service Management
Technical Sales Support
KPI
Customer Relationship Management (CRM)
Global Cross-Functional Team Leadership
C-Level Executive Support
Senior Stakeholder Management
Business Relationship Management
Bid Management
Contract Negotiation
Strategic Thinking
P&L Management
Customer Support
Customer Service
Content Creation
Ticketing Systems
IT Operations
Cloud Computing
Key Performance Indicators
Enterprise Resource Planning (ERP)
Voice of the Customer
Analytical Skills
Content Creation
User Experience (UX)
Product Road Mapping
Product Management
Problem Solving
Cross-functional Team Leadership
C-Level
Customer Satisfaction
Leadership
Strategische Initiativen
Englisch
Business Insights
Stakeholder-Management
Präsentationen
Bid Processes
Business-to-Business (B2B)
Microsoft Office
Customer Success
Information Technology
Communication
Business Continuity
Strategy
Customer Experience Management
Sales Effectiveness
Management
Customer Relationship Management (CRM)
Business Relationship Management
Team Leadership
Negotiation
Team Management
Service Delivery
Project Delivery
Operational Excellence
Profit & Loss Management
Business Development
Customer Experience
Project Management
Client Delivery
Microsoft PowerPoint
Open Source Software
LTE
GSM
3G
UMTS
BSS
Telecommunications
WCDMA
2G
Core Network
GPRS
IP
Mobile Communications
4G
Wireless
Computer Network Operations
RAN
HSPA
Mobile Devices
Pre-sales
VAS
Transmission
Ericsson OSS
Wireless Technologies
Telco
Artificial Intelligence (AI)
Artificial Intelligence for Business
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Discover more about FreelanceWhat is Aydan Drin email address?
Email Aydan Drin at [email protected] and [email protected]. This email is the most updated Aydan Drin's email found in 2026.
How to contact Aydan Drin?
To contact Aydan Drin send an email to [email protected] or [email protected]. (updated on February 24, 2025)
What company does Aydan Drin work for?
Aydan Drin works for Freelance
What is Aydan Drin's role at Freelance?
Aydan Drin is Senior Customer Support & Service Operations Manager, Customer Experience Consultant
What is Aydan Drin's Phone Number?
Aydan Drin's phone (**) *** *** 442
What industry does Aydan Drin work in?
Aydan Drin works in the Telecommunications industry.
Aydan Drin Email Addresses
Aydan Drin Phone Numbers
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