Arthur Serra

Q: What is Arthur Serra email address?

Email Arthur Serra at arthurserra07@gmail.com and arthurs@knowbe4.com. This email is the most updated Arthur Serra's email found in 2026.

Q: How to contact Arthur Serra?

To contact Arthur Serra send an email to arthurserra07@gmail.com or arthurs@knowbe4.com. If you want to call Arthur Serra try calling on 7275106746. (updated on May 19, 2024)

MSP Customer Success Manager at KnowBe4 | Greater Orlando

About Arthur Serra

Arthur Serra is a dedicated MSP Customer Success Manager at KnowBe4, the leading platform for security awareness training and simulated phishing. With over six years of experience in customer success and account management, Arthur has honed his expertise in Customer Relationship Management (CRM), cybersecurity, and renewal retention. In his current role, he orchestrates and implements channel partner strategies that have significantly boosted the annual renewal pipeline, achieving an impressive deal retention rate of 87.3%. His strategic approach not only enhances customer satisfaction but also drives revenue growth.

Arthur's ability to identify and capitalize on upsell opportunities has led to a remarkable 126.6% net booking retention for Managed Service Provider (MSP) partners. He proactively recruits and onboards new MSPs, contributing to the expansion of KnowBe4's reseller and VAR networks. His leadership skills and financial analysis acumen enable him to forge strategic partnerships that align with the company's goals, ensuring that clients receive the highest level of service and support.

In addition to his core responsibilities, Arthur leverages his knowledge of cybersecurity trends and best practices to educate partners and clients, helping them navigate the complexities of security threats. His background in search engine optimization (SEO) and social media marketing, particularly on platforms like Instagram, allows him to enhance KnowBe4's visibility and engagement within the industry. As a results-driven professional, Arthur Serra continues to make a significant impact at KnowBe4, ensuring that MSP partners thrive in an increasingly competitive landscape.

Arthur Serra Work

MSP Customer Success Manager at KnowBe4 in August 2021 to Present

Partner Success Manager at KnowBe4 in February 2021 to July 2021

Channel Customer Success Manager at KnowBe4 in February 2020 to January 2021

Arthur Serra Education

University of South Florida, Business Administration and Management, November 2026

Arthur Serra Skills

Customer Relationship Management (CRM)

Strategic Partnerships

Forecasting

About Arthur Serra's Current Company

KnowBe4

Discover more about KnowBe4

Frequently Asked Questions about Arthur Serra

What is Arthur Serra email address?

Email Arthur Serra at [email protected] and [email protected]. This email is the most updated Arthur Serra's email found in 2026.

What is Arthur Serra phone number?

Arthur Serra phone number is 7275106746.

How to contact Arthur Serra?

To contact Arthur Serra send an email to [email protected] or [email protected]. If you want to call Arthur Serra try calling on 7275106746. (updated on May 19, 2024)

What company does Arthur Serra work for?

Arthur Serra works for KnowBe4

What is Arthur Serra's role at KnowBe4?

Arthur Serra is MSP Customer Success Manager

What industry does Arthur Serra work in?

Arthur Serra works in the Computer & Network Security industry.