Arjan Vroegh
Kwartiermaker Klantcontactcentrum + Manager Planning a.i. at Markenheem | Oss, North Brabant, Netherlands
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Arjan Vroegh is currently serving as the Kwartiermaker Klantcontactcentrum and Manager Planning a.i. at Markenheem, where he plays a pivotal role in shaping and establishing the new Customer Contact Center. In this strategic position, Arjan is responsible for the comprehensive "kwartier maken" of the department, which involves designing and implementing efficient customer service processes across various channels, including client administration, financial client administration, rental services, and central telephony. His expertise in transformationeel leiderschap and verandermanagement enables him to lead complex change management initiatives, ensuring a smooth transition towards operational excellence.
Arjan’s focus is on optimizing customer processes to enhance both efficiency and service quality. By leveraging his skills in communicatieplanning and coaching, he effectively aligns cross-functional teams and fosters a customer-centric mindset throughout the organization. His leadership in managing a team of planners involves not only resource allocation and scheduling but also inspiring continuous improvement and operational effectiveness. With a strong background in lean consultancy and performance management, Arjan employs data-driven KPI’s to monitor progress, identify bottlenecks, and implement targeted interventions that boost team productivity and customer satisfaction.
His hands-on approach in training and coaching ensures that team members at all levels—from blue-collar staff to senior management—are equipped with the skills needed to deliver exceptional service. Arjan’s ability to lead global, cross-functional teams and his expertise in operational excellence make him a valuable asset in transforming Markenheem’s customer contact operations into a more agile, effective, and high-quality service environment.
Kwartiermaker Klantcontactcentrum + Manager Planning a.i. at Markenheem in December 2024 to Present
Organizational Change Manager at TenneT in November 2023 to December 2024
Freelance Manager Support SME at CCV in May 2023 to December 2023
Lean trainer&coach at Your Professionals in April 2023 to October 2023
Freelance Adviseur Procesoptimalisatie at Rechtbank Overijssel in June 2022 to October 2023
Freelance Senior Change Manager at Accezz International in May 2022 to August 2022
Freelance Lean&Change manager, opdracht in drie ziekenhuizen in het oosten van het land. at EXINmc - Prestatieverbetering voor Zorg en Bedrijfsleven in November 2021 to May 2022
Freelance Adviseur HR Transformatie at NS in June 2021 to November 2021
Global Change Manager @ BASF Vegetable Seeds at BASF in September 2020 to June 2021
Senior Lean Trainer, Consultant, Mentor and Coach at Hoffmann Quality Tools in October 2019 to September 2020
Senior Lean- / Change Consultant at innogy SE in March 2015 to October 2019
Business Improvement Consultant at Essent in January 2012 to March 2015
Teammanager Customer Service at Essent in November 2009 to December 2011
Channel Manager Telesales/d2d, Salesmanager Retail a.i. at ELECTRABEL - ENGIE GROUP in January 2008 to December 2009
Channel Account Manager at Oxxio in August 2006 to December 2007
Unitmanager helpdesk for internetbanking B2C at Postbank ING in January 2005 to January 2006
Various jobs in the field of customer care at KPN Mobile in January 1996 to January 2005
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University of Groningen, June 1985 to June 1987
Hanze, Management, June 2026
Kaizen Institute Netherlands, June 2026
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Managementontwikkeling
Klantenondersteuning
Nederlands
Persoonlijke ontwikkeling
Faciliteren
Leadership training
Kwaliteitsverbetering
Vergaderingen faciliteren
Workshops faciliteren
Communicatieplanning
Interne en externe communicatie
DMAIC
Klantentevredenheidsonderzoek
Coach
Transformationeel leiderschap
Performance-optimalisatie
Organisatieontwikkeling
Leiderschapsontwikkeling
People development
Medewerkersbetrokkenheid
Prestatiemanagement
High performance cultures
Projectmanagement
Management-consultancy
Operations management
Virtuele teams
Global cross-functional team leadership
Teams begeleiden
Teamontwikkeling
Teammanagement
Teambuilding
Verbeteren van bedrijfsprocessen
Procesverbetering
Continue verbetercultuur
Continue procesverbetering
Continue verbetering
Verandertrajecten
Change
Lead change
Change project management
HR-transformatie
Systemische verandering
Cultuurverandering
Veranderingscommunicatie
Verandermanagement
Duits
Engels
Coaching van executives
Training en ontwikkeling
Communicatie
Lean procesverbetering
Lean
Wfm
Lean management
Stakeholdermanagement
A3
Bedrijfstransformatie
Belangrijke prestatie-indicatoren
Process Improvement
Stakeholder Engagement
Leadership
Team Building
Procesoptimalisering
Training
Customer Service
Inside Sales
Telemarketing
Coaching
Operations Management
Operational Excellence
Sales Management
Direct Sales
Quality Management
Kaizen
Performance Improvement
Performance Management
Management
Lean Consulting
Continuous Improvement
Lean Manufacturing
Project Management
Management Consulting
Change Management
Business Process Improvement
Interim Management
Consulting
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Discover more about MarkenheemWhat is Arjan Vroegh email address?
Email Arjan Vroegh at [email protected], [email protected] and [email protected]. This email is the most updated Arjan Vroegh's email found in 2026.
What is Arjan Vroegh phone number?
Arjan Vroegh phone number is +31619511269.
How to contact Arjan Vroegh?
To contact Arjan Vroegh send an email to [email protected], [email protected] or [email protected]. If you want to call Arjan Vroegh try calling on +31619511269. (updated on February 23, 2025)
What company does Arjan Vroegh work for?
Arjan Vroegh works for Markenheem
What is Arjan Vroegh's role at Markenheem?
Arjan Vroegh is Kwartiermaker Klantcontactcentrum + Manager Planning a.i.
What industry does Arjan Vroegh work in?
Arjan Vroegh works in the Judiciary industry.
Arjan Vroegh Email Addresses
Arjan Vroegh Phone Numbers
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