Amanda Sebata

Amanda Sebata currently excels as a Customer Support Specialist at SumUp, where she leverages her extensive background in hospitality, customer service, and operations to deliver exceptional support to merchants and clients worldwide. In her role, Amanda is responsible for managing inbound inquiries, troubleshooting technical issues, and providing tailored solutions that enhance the overall user experience. Her keen attention to detail and proactive communication skills ensure that customers feel valued and supported, fostering long-term relationships and contributing to SumUp’s reputation for reliability and customer-centricity.

Drawing from her rich experience in event logistics, inventory management, and front office operations, Amanda brings a unique perspective to her role, enabling her to handle complex account queries with efficiency and professionalism. Her proficiency in Microsoft Office and her multilingual abilities allow her to communicate effectively across diverse customer segments, ensuring clarity and understanding in every interaction. Amanda’s expertise in hospitality and customer service translates seamlessly into her support functions, where she consistently strives to maintain high levels of customer satisfaction and operational excellence.

Key projects under her purview include streamlining the onboarding process for new merchants, developing comprehensive FAQ resources, and implementing feedback mechanisms to continually improve support workflows. Her international background and experience in hospitality have equipped her with a strong foundation in communication, problem-solving, and cross-cultural engagement—skills that are vital in the fast-paced, global fintech environment at SumUp. Amanda’s dedication to maintaining operational efficiency and delivering outstanding customer support makes her a vital asset to the company’s ongoing success and growth.