Allen Suh
Director, Service Segmentation Strategy at SCAN | Los Angeles, California, United States
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As the Director of Service Segmentation Strategy at SCAN, Allen Suh plays a pivotal role in enhancing member experiences through innovative service design and strategic initiatives. With a strong background as a service and technology architect, Allen leverages his expertise to drive membership segmentation strategies that not only boost member satisfaction but also improve retention rates. His collaborative approach fosters cross-functional teamwork, enabling the development of new products and programs tailored to meet the diverse needs of SCAN's membership base.
One of Allen's key projects includes the creation of an Asian member experience roadmap, which addresses the unique cultural and linguistic needs of Asian members. This initiative features a dedicated Korean language line and in-language member education events, ensuring that communication barriers are minimized and that members feel valued and understood. Additionally, Allen has forged strategic partnerships with medical groups that serve Asian communities, further enhancing the accessibility and quality of care for these members.
To measure the impact of these initiatives, Allen developed a comprehensive Service Innovation dashboard that tracks new service metrics, providing valuable insights into member engagement and satisfaction. His leadership in managing outbound call campaigns has also proven instrumental in reaching out to members, gathering feedback, and continuously refining service offerings. With a robust skill set that includes project management, healthcare information technology, and strategic communication, Allen Suh is committed to driving SCAN's mission of delivering exceptional care and support to its members while fostering a culture of innovation and collaboration within the organization.
Director, Service Segmentation Strategy at SCAN in May 2023 to Present
Program Manager, Service Innovation at SCAN in January 2022 to May 2023
Program Manager, Strategic Implementation, COO at SCAN in November 2018 to February 2022
Sr. Product Performance Analyst, Commercial Products at Health Net in January 2018 to October 2018
Staff at Robert Lee Ahn for Congress (34th District) in April 2017 to June 2017
Product Manager, Commercial & Group Products at L.A. Care Health Plan in November 2014 to April 2017
Strategic Planning Specialist at L.A. Care Health Plan in January 2014 to November 2014
Health System Specialist - Strategic Planner at Department of Veterans Affairs Greater Los Angeles Healthcare System in November 2012 to December 2013
Health System Specialist - Administrative Fellow at Department of Veterans Affairs Greater Los Angeles Healthcare System in July 2010 to November 2012
Early Careerists Chair at Health Care Executives of Southern California in January 2010 to December 2010
Graduate Student Researcher at UCLA School of Public Health - Department of Health Services in October 2009 to June 2010
Health Insurance Specialist Intern at Centers for Medicare & Medicaid Services in June 2009 to September 2009
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University of California, Los Angeles - Fielding School of Public Health, MPH, January 2008 to January 2010
General Assembly, Certificate, January 2016
Lynbrook High School, Diploma, January 1999 to January 2003
UC Irvine, B.A., January 2006 to January 2008
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Government Programs
SNP
Implementation Plans
Vendor Relations
Training
Project Implementation
Member Experience
Cross-functional Collaborations
Health Plan Operations
Strategic Initiatives
Customer Experience Management
Journey Management
Workload Prioritization
Communication
Microsoft Office
Customer Experience
Strategic Business Initiatives
Strategic Planning
Program Management
Software Implementation Management
Product Management
Product Development
Project Management
Data Analysis
Healthcare Information Technology
Community Outreach
Analysis
Strategy
Hospitals
Program Evaluation
Business Process Improvement
Public Policy
Marketing Strategy
Product Lifecycle Management
Marketing
Agile & Waterfall Methodologies
Scrum
Market Analysis
Managed Care
Information Technology
Change Management
Quality Assurance
GIS
Trello
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Leadership
Management
Cross-functional Team Leadership
People Management
Individual and Family Plans
Process Improvement
Medicare Advantage
Provider Relations
Customer Service
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Discover more about SCANWhat is Allen Suh email address?
Email Allen Suh at [email protected] and [email protected]. This email is the most updated Allen Suh's email found in 2026.
How to contact Allen Suh?
To contact Allen Suh send an email to [email protected] or [email protected]. (updated on January 18, 2024)
What company does Allen Suh work for?
Allen Suh works for SCAN
What is Allen Suh's role at SCAN?
Allen Suh is Director, Service Segmentation Strategy
What is Allen Suh's Phone Number?
Allen Suh's phone (213) ***-*332
What industry does Allen Suh work in?
Allen Suh works in the Hospital & Health Care industry.
Allen Suh Email Addresses
Allen Suh Phone Numbers
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