Alan Guilbault
Corporate Escalation Manager at EMC | Hadley, Massachusetts, United States
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Alan Guilbault is a seasoned Senior IT Solutions Executive with over 30 years of experience in the high technology sector, currently serving as the Corporate Escalation Manager at EMC. In this pivotal role, Alan acts as a crucial liaison between EMC and its customers, ensuring that service issues are addressed with the utmost urgency and precision. His extensive background in virtualization, SaaS, and data center management allows him to apply technical expertise effectively, resolving complex customer challenges while fostering strong executive relationships.
At EMC, Alan is instrumental in driving key projects that enhance customer satisfaction and operational efficiency. He leads initiatives focused on strategic account planning and sales enablement, leveraging his deep understanding of consulting and business development to align EMC’s services with customer needs. His ability to coordinate technical support between field operations and Customer Service managers ensures that every escalation is handled with a comprehensive approach, minimizing downtime and optimizing service delivery.
Alan’s management acumen is complemented by his commitment to achieving balanced operational performance, profit margin enhancement, and expense control. His proactive approach to problem-solving and dedication to service excellence have earned him a reputation as a trusted ambassador for EMC among clients. As he continues to navigate the complexities of the IT landscape, Alan remains focused on driving innovation and fostering collaborative partnerships that propel both EMC and its customers toward success.
Corporate Escalation Manager at EMC in May 2011 to Present
Senior Manager PSO Northeast Region at VMware in November 2009 to January 2011
US OEM Sales Alliance Manager at Red Hat Inc in April 2008 to January 2011
Client Services Business Development Mgr. at HP in June 2001 to December 2007
Area Customer Service Manager at HP in January 1999 to May 2001
Customer Support District Manager at HP in February 1996 to June 1999
Field Service Manager at Digital Equipment in January 1970 to January 1992
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Springfield Technical Community College, AS, August 1970 to August 1972
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Cloud Computing
Virtualization
Enterprise Software
Program Management
Strategy
SaaS
Sales Enablement
HP
Management
Professional Services
Data Center
Storage
Business Development
Strategic Planning
ITIL
IT Service Management
Account Management
Leadership
VMware
Service Delivery
Business Alliances
Solution Selling
Consulting
Sales
High Availability
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Discover more about EMCWhat is Alan Guilbault email address?
Email Alan Guilbault at [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Alan Guilbault's email found in 2026.
How to contact Alan Guilbault?
To contact Alan Guilbault send an email to [email protected], [email protected], [email protected] or [email protected]. (updated on August 26, 2024)
What company does Alan Guilbault work for?
Alan Guilbault works for EMC
What is Alan Guilbault's role at EMC?
Alan Guilbault is Corporate Escalation Manager
What is Alan Guilbault's Phone Number?
Alan Guilbault's phone (413) ***-*235
What industry does Alan Guilbault work in?
Alan Guilbault works in the Information Technology & Services industry.
Alan Guilbault Email Addresses
Alan Guilbault Phone Numbers
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