Aisha Durand
Credit Assistance Specialist at Bank of America | High Point, North Carolina, United States
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Aisha Durand is a dedicated Credit Assistance Specialist at Bank of America, where she leverages her extensive administrative experience to enhance customer interactions and support project management initiatives. In her current role, Aisha engages with over 100 customers daily, providing tailored service that not only addresses inquiries but also promotes Bank of America’s diverse range of financial products and services. Her ability to efficiently resolve customer complaints and dissatisfaction has earned her commendations for her integrity and commitment to customer experience.
Aisha’s expertise extends beyond customer service; she is adept at utilizing tools such as Microsoft Power BI and SharePoint to analyze data and streamline processes, ensuring that customer interactions are both effective and informative. Her proficiency in platforms like Google Docs, WebEx, and Zoom facilitates seamless communication and collaboration with team members, enhancing overall project efficiency. Aisha’s skills in editing and content creation using Canva further contribute to her ability to produce high-quality documentation and presentations that support project managers in their objectives.
Currently, Aisha is involved in key projects aimed at improving customer satisfaction metrics and enhancing service delivery protocols. Her flexible and outgoing nature makes her a valuable team player, fostering a collaborative environment that encourages open communication and innovative problem-solving. With a Bachelor’s degree and a strong foundation in customer experience, Aisha Durand exemplifies the professionalism and dedication necessary to thrive in the dynamic financial services industry.
Credit Assistance Specialist at Bank of America in October 2023 to Present
Virtual Training Producer at DDI | Development Dimensions International in January 2023 to October 2023
Assistant Project Administrator at DDI | Development Dimensions International in May 2022 to August 2023
Book Seller at Sunrise Books in October 2022 to June 2023
Client Services Associate at Phreesia in September 2021 to March 2022
Administrative Assistant at Syngenta in October 2019 to August 2021
Director Of Philanthropy at Campus Y in August 2018 to May 2019
Outreach & Recruitment Chair at Black Pre-Law Association in October 2017 to May 2019
STEM Intern at Rainbow PUSH Coalition in July 2017 to August 2017
Formulations Intern at Syngenta in June 2016 to August 2016
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Washington University in St. Louis, Bachelor’s Degree, July 2026
Johnson College Prep, July 2026
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EdTech
Google Docs
WebEx
Customer Satisfaction
Teamwork
Phone Manner
Problem Solving
Written Communication
Technical Support
Troubleshooting
Multitasking
Customer Experience
Communication
Microsoft Outlook
Microsoft Teams
Zoom
Training
Technical Training
HTML
CSS
JavaScript
Project Management
Customer Service
Canva
Editing
Proofreading
Smartsheet
SharePoint
Microsoft Office
Microsoft Power BI
Inventory Management
MailChimp
Philanthropy
Event Planning
Fundraising
Phreesia
Athena Health
Pinpoint
Cashiering
Stocking
Halo
DialPad
Leadership
Research
Raiser's Edge
Prognosis
Microsoft Excel
Salesforce.com
Annual Giving
Dialpad
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Discover more about Bank of AmericaWhat is Aisha Durand email address?
Email Aisha Durand at [email protected]. This email is the most updated Aisha Durand's email found in 2026.
How to contact Aisha Durand?
To contact Aisha Durand send an email to [email protected]. (updated on September 02, 2024)
What company does Aisha Durand work for?
Aisha Durand works for Bank of America
What is Aisha Durand's role at Bank of America?
Aisha Durand is Credit Assistance Specialist
What is Aisha Durand's Phone Number?
Aisha Durand's phone (704) ***-*788
What industry does Aisha Durand work in?
Aisha Durand works in the Financial Services industry.
Aisha Durand Email Addresses
Aisha Durand Phone Numbers
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