Adrian Wilfred
Regional Trainer at Atos | Selangor, Malaysia
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Adrian Wilfred is a seasoned Senior Technical Engineer Level 2 at Atos, where he has dedicated the past eight years to honing his expertise in IT service management and technical support. Since his promotion to Level 2 in 2019, Adrian has taken on a pivotal role in enhancing operational efficiency and driving innovation within the organization. His journey began as an Incident Analyst in 2022, where he developed a keen understanding of incident management processes and the importance of swift problem resolution. This experience has equipped him with critical skills in troubleshooting and conflict resolution, enabling him to effectively address complex technical issues and improve customer satisfaction.
In his current role, Adrian is also responsible for identifying the training needs of individuals and teams within Atos. He conducts comprehensive assessments, including surveys and interviews, to pinpoint skills gaps and tailor training programs accordingly. His ability to develop engaging training materials—ranging from presentations to online tutorials—demonstrates his commitment to fostering a culture of continuous learning and professional development. With a background in graphic design and a certification in the field, Adrian brings a unique perspective to his training initiatives, ensuring that learning resources are not only informative but also visually appealing.
Adrian's technical acumen is complemented by his proficiency in tools such as AutoCAD and Office 365, as well as his ITIL certification, which underscores his dedication to best practices in IT service management. His collaborative spirit and teamwork skills further enhance his effectiveness in cross-functional projects, making him a valuable asset to Atos as the organization navigates the complexities of the ever-evolving tech landscape.
Regional Trainer at Atos in April 2024 to Present
Incident Coordinator Analyst at Atos in December 2022 to July 2024
Senior Technical Engineer Level 2 at Atos in February 2016 to June 2022
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College MCS, Diploma of Education, September 2026
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AutoCAD
Information Technology Infrastructure
Sales
Computer-Aided Design (CAD)
Office 365
Microsoft Exchange
Troubleshooting
Help Desk Support
Critical Thinking
Ticketing Systems
Conflict Resolution
Creative Problem Solving
Decision-Making
Active Listening
Teamwork
Communication
ITIL Certified
Problem Solving
Service-now.com
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Discover more about AtosWhat is Adrian Wilfred email address?
Email Adrian Wilfred at [email protected] and [email protected]. This email is the most updated Adrian Wilfred's email found in 2026.
What is Adrian Wilfred phone number?
Adrian Wilfred phone number is 0182314254.
How to contact Adrian Wilfred?
To contact Adrian Wilfred send an email to [email protected] or [email protected]. If you want to call Adrian Wilfred try calling on 0182314254. (updated on October 22, 2024)
What company does Adrian Wilfred work for?
Adrian Wilfred works for Atos
What is Adrian Wilfred's role at Atos?
Adrian Wilfred is Regional Trainer
What industry does Adrian Wilfred work in?
Adrian Wilfred works in the Information Technology & Services industry.
Adrian Wilfred Email Addresses
Adrian Wilfred Phone Numbers
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