Marko Malabanan
Technical Specialist at HCLTech | Calabarzon, Philippines
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Marko Malabanan serves as an Information Management Senior Specialist at Atos, where he leverages his extensive expertise in information technology and services to tackle complex customer challenges. With a solid foundation in nursing, Marko brings a unique perspective to IT, emphasizing empathy and effective communication in his interactions with clients. His proficiency in Service-Now, incident management, and reports analysis enables him to address intricate customer issues promptly and efficiently, ensuring that resolutions align with the highest standards of customer service.
In his current role, Marko is responsible for managing critical incidents and overseeing the resolution process, which involves meticulous documentation and regular updates to both customers and management. His commitment to maintaining transparency is evident in his participation in daily and weekly meetings, where he briefs stakeholders on the status of ongoing resolution efforts. This proactive approach not only enhances customer satisfaction but also fosters trust and collaboration within the team.
Marko's skill set extends beyond incident handling; he is well-versed in software installation, Office 365, and cloud services such as Amazon Web Services (AWS). His familiarity with tools like the BMC Remedy Ticketing System and Airwatch further enhances his ability to streamline operations and improve service delivery. Through his dedication to continuous improvement and professional development, Marko Malabanan exemplifies the qualities of a forward-thinking IT specialist, making significant contributions to Atos and the broader technology landscape.
Technical Specialist at HCLTech in April 2025 to Present
Knowledge Manager at Atos in August 2021 to March 2025
Information Management Senior Specialist at Atos in April 2015 to August 2021
Technical Helpdesk Analyst at Atos in July 2013 to April 2015
Service Desk Analyst at Expert Global Solutions (Formerly known as APAC Customer Service Inc.) in August 2010 to July 2013
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University of Perpetual Help - Laguna, Bachelor of Science, September 2026
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Business Process
Technical Writing
Knowledge Base
Knowledge Organization
Knowledge Management
Social Media Management
Canva
Wondershare Filmora
Service-now.com
Reports Analysis
Incident Handling
Incident Management
Virtual Private Network (VPN)
Software Installation
Business Process Outsourcing (BPO)
Office 365
Amazon Web Services (AWS)
Microsoft Exchange
Windows 7
Blackberry Enterprise Server
Windows XP
LogMeIn
BMC Remedy Ticketing System
Airwatch
Service Improvement
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Discover more about HCLTechWhat is Marko Malabanan email address?
Email Marko Malabanan at [email protected] and [email protected]. This email is the most updated Marko Malabanan's email found in 2026.
How to contact Marko Malabanan?
To contact Marko Malabanan send an email to [email protected] or [email protected]. (updated on October 23, 2024)
What company does Marko Malabanan work for?
Marko Malabanan works for HCLTech
What is Marko Malabanan's role at HCLTech?
Marko Malabanan is Technical Specialist
What is Marko Malabanan's Phone Number?
Marko Malabanan's phone (**) *** *** 212
What industry does Marko Malabanan work in?
Marko Malabanan works in the Information Technology & Services industry.
Marko Malabanan Email Addresses
Marko Malabanan Phone Numbers
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