Adrian Dutan
Customer Service Representative iGaming - Norwegian Market at Soft2Bet | Bucharest, Romania
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Adrian Dutan currently excels as a Customer Service Representative at Soft2Bet, a leading player in the iGaming industry, with a specialized focus on the Norwegian market. In this role, Adrian leverages his extensive 19-year background in customer service, technical support, and account management to deliver exceptional support tailored to the unique needs of Norwegian players. His responsibilities encompass managing customer inquiries via multiple communication channels, including live chat and email, utilizing both Norwegian and English languages to ensure clear and effective communication. Adrian’s deep understanding of the iGaming sector, combined with his proficiency in CRM systems and technical documentation, enables him to resolve complex issues efficiently while maintaining high customer satisfaction and adherence to KPIs.
A key project Adrian has contributed to involves streamlining the customer support workflow to enhance response times and improve overall service quality. His expertise in technical support and translation ensures that Norwegian players receive culturally and linguistically appropriate assistance, fostering trust and loyalty. Adrian’s skills in team management and lean thinking have also been instrumental in optimizing support processes, reducing operational bottlenecks, and increasing team productivity. His ability to adapt to the fast-paced, regulated environment of online gaming, while maintaining a customer-centric approach, underscores his value to Soft2Bet’s ongoing efforts to deliver a seamless gaming experience for Norwegian users. Overall, Adrian’s combination of industry-specific knowledge, technical skills, and dedication to customer satisfaction positions him as a vital asset in the dynamic world of iGaming customer support.
Customer Service Representative iGaming - Norwegian Market at Soft2Bet in March 2023 to Present
Remote AI Trainer/Editor – Romanian language at Outlier in February 2024 to Present
Order Support Specialist with Norwegian at Apple in February 2021 to May 2022
Support Service Renewals Specialist – Norwegian Market at Oracle in March 2019 to November 2019
Senior Process Associate - Norwegian Market at GENPACT in December 2016 to February 2019
Customer Support Representative iGaming - Norwegian Market at GoWild Casino in June 2016 to November 2016
Technical support engineer at Parker Hannifin AS in June 2008 to August 2015
IT Administrator at Norwegian Post and Telecommunications Authority in April 2006 to May 2008
Team Leader Customer Service at Telenor in September 2004 to March 2006
Telecommunications Officer at Romanian Navy in September 2000 to August 2002
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Naval Academy ''Mircea cel Batran'', Constanta, Romania, Bachelor's Degree, August 1995 to August 2026
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Customer Service
Norwegian
English
Microsoft Office
Computer Hardware
Software Installation
Technical Support
Troubleshooting
Analysis
Leadership
Team Leadership
Communication
Technical Documentation
Team Management
Customer Relationship Management (CRM)
Training
Time Management
Lean Six Sigma
Lean Thinking
Business Process Improvement
Customer Experience
Account Management
norwegian
english
Translation
Proofreading
Freelancing
National Account Management
SAP
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Discover more about Soft2BetWhat is Adrian Dutan email address?
Email Adrian Dutan at [email protected]. This email is the most updated Adrian Dutan's email found in 2026.
What is Adrian Dutan phone number?
Adrian Dutan phone number is +40744111564.
How to contact Adrian Dutan?
To contact Adrian Dutan send an email to [email protected]. If you want to call Adrian Dutan try calling on +40744111564. (updated on August 17, 2024)
What company does Adrian Dutan work for?
Adrian Dutan works for Soft2Bet
What is Adrian Dutan's role at Soft2Bet?
Adrian Dutan is Customer Service Representative iGaming - Norwegian Market
What industry does Adrian Dutan work in?
Adrian Dutan works in the Gambling & Casinos industry.
Adrian Dutan Email Addresses
Adrian Dutan Phone Numbers
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