Achar Sharma
Technical Support Manager at Catchpoint | Bengaluru, Karnataka, India
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Technical Support Manager at Catchpoint in July 2024 to Present
Technical Lead at Catchpoint in October 2021 to August 2024
Senior Technical Account Manager at Catchpoint in March 2021 to October 2021
Technical Account Manager at Catchpoint in May 2019 to March 2021
Technical Support Associate at Akamai Technologies in August 2017 to May 2019
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NIIT Institute, July 2026
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Ticketing Systems
Interpersonal Communication
Engineering Support
Support Management
Customer Satisfaction (CSAT)
Zendesk
Workload Prioritization
Coaching & Mentoring
Key Metrics
Knowledge Sharing
Problem Solving
Web Technologies
Product Support
Training
Team Management
Team Leadership
Interpersonal Skills
Technical Support
Career Path Planning
Key Performance Indicators
CSE
Team Performance
Customer Experience
Technical Documentation
Critical Thinking
Customer Relations
Constructive Feedback
Customer Satisfaction
Contact Center as a Service (CCaaS)
Communication
Technical Staff Management
Technology Leadership
Managing Technical Personnel
Customer Support
Analytical Skills
Customer Interaction
FTP
Soft Skills
Post-Sales
Support Engineers
Hypertext Transfer Protocol (HTTP)
Network Troubleshooting
Escalations Management
Leadership
Performance Monitoring
Content Distribution Networks
Troubleshooting
Domain Name System (DNS)
Internet Protocol Suite (TCP/IP)
Microsoft Excel
Salesforce.com
salesforce
Microsoft Word
Microsoft Office
Linux
Networking
Customer Service
Client Rapport
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Discover more about CatchpointWhat is Achar Sharma email address?
Email Achar Sharma at [email protected] and [email protected]. This email is the most updated Achar Sharma's email found in 2026.
What is Achar Sharma phone number?
Achar Sharma phone number is 9916033365.
How to contact Achar Sharma?
To contact Achar Sharma send an email to [email protected] or [email protected]. If you want to call Achar Sharma try calling on 9916033365. (updated on August 01, 2025)
What company does Achar Sharma work for?
Achar Sharma works for Catchpoint
What is Achar Sharma's role at Catchpoint?
Achar Sharma is Technical Support Manager
What industry does Achar Sharma work in?
Achar Sharma works in the Information Technology & Services industry.
Achar Sharma Email Addresses
Achar Sharma Phone Numbers
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