Abbey Datena
Executive Account Manager at Hero Facility Services | Melbourne, Florida, United States
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Executive Account Manager at Hero Facility Services in May 2025 to Present
Project Manager (Functioning as Director of Project Management and Customer Support) at Go Port in April 2024 to February 2025
Director Of Client Services at Decideware in June 2022 to February 2024
Director of Professional Services at Decideware in March 2022 to June 2022
Senior Project Manager at Omnico Group in November 2020 to March 2022
Senior Onboarding Project Manager at Agilysys in October 2016 to October 2020
Implementation Project Manager at Micros Systems in April 2008 to July 2014
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Johnson and Wales University, Hospitality Management, January 1999 to January 2003
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SaaS Implementation
Professional Services Leadership
Customer Success Strategy
Enterprise Software Deployment
Project Management (Agile, Waterfall, Scrum)
PMO Development
Cross-functional Team Leadership
Onboarding Strategy
Client Retention
Change Management
Stakeholder Communication
KPI Dashboarding & Reporting
Strategic Planning
Process Optimization
API Integration & Data Migration
Governance Frameworks (RAID, RACI, OKRs)
Salesforce
Jira
NetSuite
Zendesk
Stakeholder Management
Software Project Management
Project Management Office (PMO)
Software Development Life Cycle (SDLC)
Project Management Body of Knowledge (PMBOK)
Business Transformation
Project Delivery
Program Management
Client Onboarding
Contract Management
Strategic Partnerships
Customer Insight
Strategic Leadership
Customer Satisfaction (CSAT)
Customer Retention
Business Operations
Project Teams
Project Implementation
Project Planning
Customer Success
Client Services
Knowledge Sharing
Onboarding
Strategic Project Management
Customer Satisfaction
Hands-on Technical Leadership
Team Management
Direct Client Interaction
Support Services
Continuous Process Improvement
Standard Operating Procedure (SOP)
Operations Management
Customer Support
Customer Experience
Service Delivery
Customer Experience Management
Performance Metrics
Customer Engagement
Stakeholder Engagement
Implementation Planning
Client Delivery
Organization Skills
Global Delivery
Client Relations
Business Development
Training
Business Relationship Management
Customer Service Management
Management
Revenue Forecasting
Key Performance Indicators
Budgeting
Forecasting
Financial Forecasting
Enterprise Software
Project Management
Software Implementation
SaaS
Solution Selling
Customer Service
Account Management
Customer Relationship Management (CRM)
Team Building
Leadership
Sales Process
Training & Development
Business Process Improvement
Communication
Professional Services
Time Management
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Discover more about Hero Facility ServicesWhat company does Abbey Datena work for?
Abbey Datena works for Hero Facility Services
What is Abbey Datena's role at Hero Facility Services?
Abbey Datena is Executive Account Manager
What is Abbey Datena's personal email address?
Abbey Datena's personal email address is ab****[email protected]
What is Abbey Datena's business email address?
Abbey Datena's business email address is abbey.datena@***.***
What is Abbey Datena's Phone Number?
Abbey Datena's phone (305) ***-*300
Abbey Datena Email Addresses
Abbey Datena Phone Numbers
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