Zach Kramer
Senior Vice President, Client Success at Optoro | Washington DC-Baltimore Area
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Zach Kramer serves as the Vice President of Client Success at Optoro, where he plays a pivotal role in driving strategic growth and enhancing client relationships within the retail sector. With a robust background in business development, Zach has consistently transformed six-figure partnerships into seven-figure successes, particularly with Fortune 100 clients. His leadership of the Account Management team is marked by a focus on upsells, renewals, and the overall profitability of client accounts, ensuring that Optoro delivers exceptional value to its partners.
At Optoro, Zach is instrumental in shaping account strategies that align with the unique needs of leading retailers and brands such as Target, Best Buy, IKEA, and American Eagle. His expertise in establishing scalable playbooks and processes has been crucial in launching complex customer relationships from the ground up. By leveraging his skills in strategic partnerships and relationship marketing, Zach not only enhances client satisfaction—reflected in high net promoter scores—but also drives significant revenue growth through effective account management.
Zach's commitment to innovation is evident in his involvement with key projects that introduce new products to market, allowing Optoro to stay ahead in a rapidly evolving industry. His ability to lead high-performing teams and foster collaboration across departments has been a cornerstone of his success, enabling Optoro to navigate the complexities of returns management and optimize the customer experience. As a member of the company's Operating Committee, Zach continues to influence strategic decisions that position Optoro as a leader in the retail returns space, ultimately helping clients reduce costs and improve their bottom line.
Senior Vice President, Client Success at Optoro in January 2024 to Present
Vice President, Client Success at Optoro in January 2021 to January 2024
Senior Director, Client Success at Optoro in January 2019 to January 2021
Director, Client Success at Optoro in January 2018 to January 2019
Senior Manager, Client Success at Optoro in January 2016 to January 2018
Senior Account Manager at 360 Live Media, Inc. in January 2015 to January 2016
Marketing Strategist at 360 Live Media, Inc. in January 2014 to January 2015
Membership Rewards Retail Partnerships at American Express in January 2013 to January 2014
Manager, Partnership Strategy at Madison Square Garden Sports Corp. in January 2011 to January 2013
Account Executive, American Express at Momentum Worldwide in January 2010 to January 2011
Assistant Account Executive, American Express at Momentum Worldwide in January 2009 to January 2010
Event Coordinator, BMW at Octagon in January 2008 to January 2009
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Penn State University, B.S.
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Strategic Partnerships
Account Management
Leadership
Business Development
Management
Sponsorship
Integrated Marketing
Sports Marketing
Marketing
Event Planning
Social Media Marketing
Digital Marketing
Marketing Strategy
Public Relations
Sales
Strategy
Entrepreneurship
Relationship Marketing
Digital Media
Advertising
Enterprise Account Management
Software as a Service (SaaS)
Partnerships
Team Management
Business Strategy
Executive Leadership
Interpersonal Skills
Social Influence
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Discover more about OptoroWhat is Zach Kramer email address?
Email Zach Kramer at [email protected] and [email protected]. This email is the most updated Zach Kramer's email found in 2026.
What is Zach Kramer phone number?
Zach Kramer phone number is +1.6104204834.
How to contact Zach Kramer?
To contact Zach Kramer send an email to [email protected] or [email protected]. If you want to call Zach Kramer try calling on +1.6104204834. (updated on March 29, 2024)
What company does Zach Kramer work for?
Zach Kramer works for Optoro
What is Zach Kramer's role at Optoro?
Zach Kramer is Senior Vice President, Client Success
What industry does Zach Kramer work in?
Zach Kramer works in the Information Technology & Services industry.
Zach Kramer Email Addresses
Zach Kramer Phone Numbers
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