Yulissa Fernandez

Sr Bilingual Customer Succes Manager at Fluke Corporation | Cape Coral Metropolitan Area

About Yulissa Fernandez

Yulissa Fernandez serves as a Senior Bilingual Customer Success Manager at Fluke Corporation, where she leverages over a decade of experience in business operations and customer engagement within complex organizations. In her current role, Yulissa manages a diverse portfolio of Major Accounts, expertly navigating the nuances of both English and Spanish-speaking clients. Her primary responsibility is to ensure the successful implementation of Fluke's advanced hardware and software systems, which are critical for optimizing customer operations in various industries.

Yulissa's expertise in consultative account management enables her to build strong relationships with customers, fostering an environment of trust and collaboration. She is dedicated to providing ongoing product training, ensuring that clients are not only proficient in using Fluke systems but also able to maximize their value. This commitment to customer education is a cornerstone of her strategy for driving account growth and enhancing customer satisfaction.

In addition to her customer-facing responsibilities, Yulissa excels in project management and process improvement. She is adept at coordinating cross-functional teams to streamline operations and improve business processes, which ultimately leads to enhanced service delivery. Her proficiency in tools like Oracle and PowerPoint allows her to present complex data and insights in an accessible manner, facilitating informed decision-making for her clients. Yulissa's ability to thrive under pressure while meeting tight deadlines showcases her exceptional performance and dedication to excellence in customer success. With a passion for technology and continuous learning, she remains at the forefront of industry trends, ensuring that Fluke Corporation continues to deliver innovative solutions that meet the evolving needs of its customers.

Yulissa Fernandez Work