Highly motivated, results-oriented, and accomplished professional, offering in-depth knowledge and extensive experience in account management and client services. Critical thinker; skilled at designing effective solutions to increase productivity and deliver outstanding results. Excellent in implementing strategic sales programs to drive customer and revenue growth. Dedicated to developing strong and long-term relationships with clients, supporting sales efforts, and negotiating contracts. Proactive leader and team player, equipped with excellent leadership, interpersonal, and communication skills to effectively motivate teams and optimize operational efficiency.

Senior Director of Customer Success @ From July 2015 to Present (6 months) Greater New York City AreaDirector of Customer Success @ From October 2013 to July 2015 (1 year 10 months) Senior Customer Success Manager @ From October 2012 to October 2013 (1 year 1 month) Greater New York City AreaDirector of Account Management and Client Services @ Account Management and Client Services - Initiated the development of the Account Management Department, which included strategic planning and business planning, as well as creating goals and objectives for departmental activities. - Successfully served various clients globally, including The Home Depot, Staples, the Summer Olympics 2012, Panasonic, Coca-Cola, Starbucks, McDonalds, and various advertising agencies Sales Prepared sales and client specific presentations, as well as facilitating the contractual process From April 2011 to October 2012 (1 year 7 months) Interactive Project Manager @ Coordinated and managed multiple projects for Homedepot.com, such as their mobile applications, QR code strategy and implementation, home page redesigns, m-commerce strategy and The Home Depot Community. From September 2010 to April 2011 (8 months) Deputy Finance Director @ - Planned and led fundraising events as well as developing fundraising strategies. - Built and executed the grassroots campaign strategy. From May 2009 to September 2010 (1 year 5 months) Democratic Convention Event Planner/Fundraiser/Delegate Liaison @ Planned and organized all logistics for the 2008 Georgia Democratic Delegation. From 2008 to 2008 (less than a year)

BA, Political Science, Sociology @ Emory University From 2005 to 2009 Marist High School From 2001 to 2005 Whitney Hillyer is skilled in: Mobile Marketing, Account Management, Mobile Applications, Social Media, Customer Relations, Strategic Planning, New Business Development, Program Management, Mobile, Project Management, Mobile Technology, SaaS, Salesforce.com Administration, Mobile Devices, Integrated Marketing, E-commerce, Sales, Online Marketing, Strategic Partnerships