Vivek Shervegar's Email & Phone Number

💼 Past Experience

Work experiences:Network Operations Security Engineer at ConduentVivek Shervegar is currently a Network Operations Security Engineer at Conduent in Lexington, Kentucky Area. Network Engineer Level II (NOC) at Conduent from June 2018 to March 2019 (10 months) in Lexington, Kentucky Area. Technical Support Engineer at AllSafe IT from January 2018 to April 2018 (4 months) in Greater Los Angeles Area. Provided technical support at the network level: WAN & lAN, routers, firewalls and security.Performed basic remote access solution and support: VPN, Citrix & Terminal Services.Monitored the remote monitoring and management system system alerts and notifications and responded accordingly through service tickets.Communicated with customers as required by keeping them informed of incident progress, notifying them of impending changes or agreed outages.Installed and managed VMware ESXi servers for clients.Configured and managed group Policies on client's Active Directory, Office 365, Exchange Servers.Student Assistant : IT Support & Assistance at SMU Cox School of Business from August 2016 to December 2017 (1 year 5 months) in Library. • Dedicated commitment to customer service, with the ability to build productive relationships and resolve complex issues.• Provide IT Support by setting up Wi-Fi connection for patrons and guests in the library. Assist staff with their ongoing library projects.Providing technical support and troubleshooting help with computers and printers throughout the library. Giving a very good customer experience to the students that come to study in the library.Checking in/out of the books.Assisting the students when they need. Assistant Professor at Lokmanya Tilak College of Engineering at University of Mumbai from March 2015 to May 2015 (3 months) in Mumbai Area, India. • Assisted in regular course work in subjects Wireless Networks & Computer Communication Networks.Assisted the Professor in developing the Labs and Assignments in Wireless Networks & Computer Communication Networks.Worked on various personal projects for better understanding and learning of widely used networking devices and technologies.

🎓 Education

Vivek Shervegar's education background and work readiness are demonstrated by his past academic achievements. He holds a Master's degree in Telecommunications & Network Engineering from Southern Methodist University, and a Bachelor's degree in Electronics &Teleommunication engineering from University of Mumbai.From his undergraduate education, Vivek Shervegar was situated in the field of telecommunications engineering. He achieved first class results with his Bachelor's degree in Electronics &Telecommunications engineering from University of Mumbai.He is presently a post-doctoral fellow with the Dept. of Computer Science and Engineering, Indian Institutes of Technology (IIT), Mumbai. His current Research Interest is on different aspects of wireless networking and its applications.

💡 Technical & Interpersonal Skills

Vivek Shervegar has experience working in the network deployment and operations arena. He has background in IT support and has worked in various customer service roles.Shervegar started his career at Conduent in Lexington, Kentucky, working as a Network Operations Security Engineer. He then worked at AllSafe IT for four months in May 2018 in Greater Los Angeles, California. There, he provided technical support at the network level: WAN and lAN, routers, firewalls and security.Shervegar then relocated to Mumbai, India, and became an Assistant Professor at Lokmanya Tilak College of Engineering at University of Mumbai. There, he worked on regular course work in subjects Wireless Networks & Computer Communication Networks and helped the Professor develop the Labs and assignments in this field.In September 2016, Shervegar moved to Dallas, Texas, and lasted for one year5 months as an IT Support and Assistance Assistant at the SMU Cox School of Business. There, he devoted himself to providing excellent customer service. He was able to build productive relationships with his customers and resolve complex issues.Shervegar has also experience in the technical support and troubleshooting area. He is very experienced in checking in/out of books and assisting the students when they need assistance.