Tracy Sykora
Enterprise Manager DevOps, Service Delivery, QA at TRIMEDX | Sanger, Texas, United States
Engage
candidates 10x faster
Enjoy unlimited access and discover candidates outside of LinkedIn
Trusted by 1.4M users from 76% of Fortune 500 companies
The most accurate data ever
CCPA Compliant
GDPR Compliant
150M
Personal Emails
200M
Work Emails
100M
Direct Dials
250M
Professional Profiles
40M
Company Profiles
Find anyone, anywhere
with ContactOut
today
Making remote or global hires?
Connecting
with key decision-makers? We can help.
- 40 emails / month
- 3 phone numbers / month
- Works on standard LinkedIn only
-
Work emails, personal emails,
mobile numbers
No credit card required
Tracy Sykora currently serves as the Director of ITSM Operations for North America at Rentokil Terminix, where she plays a pivotal role in shaping the organization's IT Service Management (ITSM) landscape. With a comprehensive focus on end-to-end global management, Tracy oversees all ITSM activities, ensuring alignment with ITIL best practices across Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Her leadership of the North America IT Service Management teams is instrumental in driving operational excellence and fostering a culture of continuous improvement.
Under Tracy's guidance, the ITSM process specialist team diligently upholds ITIL foundational structures, ensuring that daily operations are efficient and effective. She also leads a technical specialist team dedicated to the development, enhancement, and optimization of ITSM platforms, which are crucial for supporting the organization's strategic objectives. Tracy's expertise in incident management and requirements gathering allows her to streamline processes and enhance customer service, ultimately improving the overall user experience.
Tracy's collaborative approach promotes strong partnerships and communication across various departments, ensuring that ITSM initiatives align with broader business goals. Her proficiency in tools such as SharePoint and Amazon Web Services (AWS) further enhances her ability to implement robust ITIL processes that drive operational success. With a keen eye for identifying opportunities for improvement, Tracy is committed to leveraging her skills in team leadership and ITIL process implementation to elevate Rentokil Terminix's IT service delivery to new heights.
Enterprise Manager DevOps, Service Delivery, QA at TRIMEDX in November 2024 to Present
Director ITSM Operations NA at Rentokil Terminix in October 2023 to September 2024
Sr Manager ServiceNow Platform Engineering at CVS Health in November 2022 to October 2023
Senior Manager, Cloud Operations and ServiceNow Catalog at CVS Health in April 2020 to November 2022
Manager, IT Service Management at HollyFrontier Corporation in February 2019 to April 2020
Team Lead Manager at Sabre Corporation in November 2017 to February 2019
Global Operations at Sabre Corporation in October 2017 to February 2019
Service Delivery Manager - American Airlines at Sabre Corporation in September 2015 to February 2019
Principal Service Delivery Manager-ITSM at Sabre Corporation in April 2013 to August 2015
BIS International Service Management Senior Supervisor at PepsiCo in April 2012 to April 2013
Enterprise Program Management Office (EPMO) Analyst at PepsiCo in January 2011 to April 2012
ITIL Specialist at PepsiCo in March 2004 to January 2011
Helpdesk Analyst at PepsiCo in January 2001 to March 2004
Customer Service Representative at PepsiCo in November 1997 to January 2001
Customer Service at PepsiCo in January 1998 to September 1999
Station Sales at Southwest Airlines in January 1997 to November 1997
See more
See less
Resource Coordination
Business Knowledge
Teamwork
Interpersonal Skills
ITIL Service Strategy
Technology Management
Attention to Detail
Management
Product Adoption
Product Road Mapping
English
Streamlining
Objectives and Key Results (OKRs)
Relationship Building
User Experience (UX)
Product Quality
Integration Development
High Quality Standards
Resource Planning
Applications Delivery
Application Management
Technical Leadership
Operations
Incident Response
IT Security Operations
Azure SQL
System Administration
IT Hardware Support
Requirements Analysis
Scrum
IT Transformation
Communication
Customer Service Operations
Service Improvement
ServiceNow
IT Infrastructure Management
IT Project & Program Management
Auditing
Call Center Development
Information Technology
Infrastructure
Product Service
Critical Thinking
Self-confidence
Presentations
Service Delivery Management
Cloud Computing
IT Operations
Service Delivery
Business Case Preparation
SharePoint
MS Office Suite
Program Management
HP Service Manager
Project Server
Project Management
Apollo
ITIL Certified
ITIL Process Implementation
Root Cause Analysis
Root Cause Problem Solving
Incident Management
Change Management
International Organizations
Configuration Management
Employee Training
Training Manuals
User Training
User Requirements
System Requirements
Functional Requirements
Requirements Gathering
ITIL
Cross-functional Team Leadership
ITSMF
Customer Service
Service Desk
Creative Problem Solving
Governance
Problem Management
Software Documentation
System Deployment
Troubleshooting
Microsoft Office
Testing
Vendor Management
IT Service Management
IT Management
IT Strategy
Team Leadership
Business Analysis
Technical Support
Operations Management
ServiceNow Administration
Cloud Computing IaaS
Amazon Web Services (AWS)
Microsoft Azure
Cloud Applications
Kanban
Agile Methodologies
See more
See less
Discover more about TRIMEDXWhat is Tracy Sykora email address?
Email Tracy Sykora at [email protected]. This email is the most updated Tracy Sykora email found in 2026.
What is Tracy Sykora phone number?
Tracy Sykora phone number is +19727438372 and +18174803740.
How to contact Tracy Sykora?
To contact Tracy Sykora send an email to [email protected]. If you want to call Tracy Sykora try calling on +19727438372 and +18174803740. (updated on September 13, 2024)
What is Tracy Sykora net worth?
Tracy Sykora has an estimated net worth of $375,000 to $499,999
What company does Tracy Sykora work for?
Tracy Sykora works for TRIMEDX
What is Tracy Sykora's role at TRIMEDX?
Tracy Sykora is Enterprise Manager DevOps, Service Delivery, QA
What industry does Tracy Sykora work in?
Tracy Sykora works in the Consumer Services industry.
Tracy Sykora Email Addresses
Tracy Sykora Phone Numbers
looking for?
Find personal and work emails for over 250M professionals.
People like Tracy Sykora
Principal Software Engineer at Contentserv Ag
Owner at Gamacom
Scientific Advisor at Onc.AI
Strategy and Partnerships Manager at States United Democracy Center
Associate General Counsel at Pentair plc
Research Assistant Professor at University of Vermont
Director, East Coast & Midwest at Giant Artists
Co-Founder & CTO at Hummingbird
Equity Derivatives Trader at BNP Paribas
Private Client Advisor, Managing Director at Bank of America Private Bank
Product Manager at mPulse
Small Town Universe - Director / Producer at Rescued Media
Senior Manager, Trade Compliance - Imports at Regal Rexnord
Owner / Operator at EZCS
Student at Full Sail University
Senior Director, ERP at Take-Two Interactive Software, Inc.
. at KRM Development Corporation
Research participant at Marshall University
President and CEO at Global Water LLC
I/E Technician at Crestwood Midstream Partners LP
Director Of External Affairs at Goddard Riverside
Senior Director - Technology Training & Development at Warner Bros. Discovery
Show more
Show less