Tony Raines

Tony Raines serves as the Senior Manager of Systems & Data Science within the Credit Services division at Charter Communications, where he plays a pivotal role in integrating people, strategy, process, technology, and data to drive transformational change. With a strong foundation in analytics and process improvement, Tony has successfully led key projects that leverage artificial intelligence (AI) to enhance operational efficiency and optimize return on investment (ROI). One of his notable achievements includes spearheading the implementation of an AI solution for the first marketing use case, which was completed within an impressive six-month timeframe. This initiative resulted in a nearly 20% improvement in key performance indicators (KPIs) compared to the business-as-usual (BAU) control group, showcasing his ability to deliver impactful results through innovative solutions.

Tony's expertise extends beyond AI; he is well-versed in financial analysis, wireless networking, and executive reporting, enabling him to provide comprehensive insights that drive strategic decision-making. His proficiency in tools such as VBA and his experience in call centers and cable networks further enhance his ability to analyze complex datasets and derive actionable recommendations. A self-motivated and business-minded professional, Tony possesses a voracious appetite for learning, allowing him to quickly grasp new concepts and adapt to the ever-evolving landscape of data science and analytics. As he continues to push the boundaries of what is possible within the realm of credit services, Tony remains dedicated to excellence and committed to fostering a culture of innovation at Charter Communications.