Director of Data Center, Network Engineering & Facilities Operations @
VP of Information Technology & Operations @
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Dynamic, results-producing Operations Professional with an exceptional track record of successfully leading complex designs, builds, deployment, and management of large data centers for SaaS environments. Expertise in architecture, project management, and advanced network engineering with technology firms that serve global enterprise customers. Background of delivering multi-million dollar profitability and substantial cost savings with monthly recurring costs and
Dynamic, results-producing Operations Professional with an exceptional track record of successfully leading complex designs, builds, deployment, and management of large data centers for SaaS environments. Expertise in architecture, project management, and advanced network engineering with technology firms that serve global enterprise customers. Background of delivering multi-million dollar profitability and substantial cost savings with monthly recurring costs and capital expenditures. Rapidly promoted into positions of increased responsibility. Outstanding comprehension of business and technology combine to create a very powerful synergy and the unique ability to bridge technology and business. Innovative, creative, and resourceful in discovering or designing solutions, easily adapting to and applying new technology. Superior leadership, communication, presentation, interpersonal, and client relationship skills. Comfortable with technical and non-technical people on all levels of an organization. Highly analytical problem solver and critical thinker. Successful IPO’s: Quinstreet 02/10/10 & Responsys 04/20/11.
Specialties: Design, Architecture, Deployment, & Maintenance of Major Global Networks and Systems. Data Center Design, Disaster Recovery, Business Continuity, Amazon AWS Cloud Automation, Migration & Design, Virtualization, Security, SaaS, IaaS, PaaS, SSAE 16, PCI, Cisco Nexus, A10 Networks, Large Scale Migrations, Puppet, Cloud Automation, Elastic Load Balancing, Virtual Private Clouds, EC2, Auto Scaling, EBS, S3, Openstack
Vice President of Technical Operations & Security @ Jelli℠ is the first cloud-based ad platform for the $40 billion global radio market. Our mission is to create the easiest and fastest way to buy and run radio ads. Programmatic advertising is surging across the entire advertising landscape, and Jelli helps radio take part. Our patented programmatic platform automates radio advertising for advertisers and network operators, reaching millions of listeners weekly and serving billions of ad impressions annually.
Lead three demanding departments: Data Center SaaS Operations (TechOps, Automation/Network Engineering), Technical Services (Call Center, Technical Services, Partner Operations) & Security. Responsibilities include: Direct daily operations of a high volume 24x7 programmatic radiospot ad-serving environment. Developing strategic business plans, operations, long-term infrastructure strategies, and contingency operation plans. Accountable for partner & SaaS SLA uptime metrics. Ensure optimized productivity by facilitating collaboration and communication between engineering, executive management, and distributed teams.
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Spearheaded successful migration from legacy platform architecture to a highly redundant VPC Architecture. BCP & Disaster recovery. LDAP secured access.
Performed architecture, design, and build out of the company’s highly scalable AWS VPC Data Center Cloud Build-Out. [Automated Immutable Infrastructure Environments] QA, Integration, 3x Development, Staging & Production. Completely Redesigned Monitoring System with PagerDuty integration. Call Center Design, Integration & Rollout [Production Operations, Customer Success, Engineering]. NewRelic APM Integration for mission critical applications
Achieved 99.99% uptime after successful AWS VPC migration
Designed & Qualified Signature RadioSpot Appliance with automated ITSM integration for World Wide Deployments. Regulatory Compliance: BSMI,CCC,CE,C-Tick,FCC (ClassA) From February 2015 to Present (11 months) San Francisco Bay AreaSenior Director of Infrastructure Core Enterprise SaaS @ Responsible for managing Infrastructure Core and its associated Cloud Groups: Capacity Cloud - Data Center Engineering, Data Center Expansion, POD builds, Capacity Planning, Capacity Adds, Splits Automation & Capacity Tools, Splits & Migrations. Security Cloud - Technical Operations, Technical Operations Authorization & Identity, Operations Engineering Security, Internal Security, Platform Security, Transaction Security, Identity, Authorization. Network & Systems Cloud - Systems & Networking. Responsible for the build-out, management and execution of the QE Data Center Test lab for all nexgen super-pods; fail-over testing and development initiatives.
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Lead and execute the Data Center test lab build for nex-gen PODS & Super PODs including fail-over testing, development initiatives and destructive testing for automated rack deployments.
Direct project design and implementation of infrastructure test tooling for prebuilt POD and Super validation along with media testing procedures 40gb,10gb, and advanced reachability testing during the build out process. From February 2014 to February 2015 (1 year 1 month) San Francisco Bay AreaSenior Manager of Data Center Operations (Syncplicity) @ [Hands on roll: Engineer - Manager] Direct, manage and participate in the operations of a 24x7 complex Saas Hybrid Cloud environment including Amazon AWS/S3 Secure VPC’s, Government Cloud & Bare Metal hosted deployments. In charge of Production Operations, Security, Safe Harbor, Network, OS builds & Deployments. Provide engineering & project support to a staff of 60 DevOps engineers. Ensure ongoing operations by collaborating on strategic planning and developing contingency operations plans for production and other environments. Manage SOC1, SOC2, FIPS, Safe Harbor (audits & execution) and Pen Testing & System Hardening. Ensure optimized productivity by facilitating collaboration and communication between other departments, executive management, and GSO security teams.
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Achieved 99.99% uptime through coordinating a developer controlled, production operations environment with extremely limited financial resources and staff.
Resolved and managed over 11,000 pager duty alerts in a 10-month period.
Named a Sync and Share Enterprise Leader in Gartner's Magic Quadrant. From December 2012 to February 2014 (1 year 3 months) Director of Data Center, Network Engineering & Facilities Operations @ [Hands on roll: Engineer - Manager] Lead three demanding departments with just seven staff: data center operations (systems administration and automation/network engineering), networks, and facilities. Manage data center operations and corporate network operations in Germany, China, San Francisco, and Redwood City. Develop strategic plans and contingency operation plans for production and other environments. Direct daily operations of a 24x7 high-traffic gaming environment, including developing strategic business plans, tactical operations plans, long-term infrastructure strategies, and contingency operation plans. Set strategic direction for company’s high-traffic Online Gaming Data Center in Las Vegas, using best-in-breed hardware. Ensure optimized productivity by facilitating collaboration and communication between other departments, executive management, and global teams.
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Spearheaded successful migration out of cloud hosted environment (Joyent), saving $6 million over two years (3,000+ virtual machines to bare metal in less than 12 months). Monthly MRC savings: $600,000. Architected, designed, constructed, and managed the company’s worldwide Internet data center and corporate infrastructures.
Performed architecture, design, hardware acquisition, and build out of the company’s high density Online Gaming Data Center in Las Vegas. Best-of-breed hardware: Cisco Nexus 7000s, 5000s, 200s, A10 Networks 5200s. Significantly increased productivity by enabling the proactive management of deployments and code into production.
Managed $3 million full-cycle project to install new technologies in new 75,000 square foot headquarters including MDFs, IDFs, server rooms, HVAC redundancy, security, telephony, electrical, transit, DIA, Wifi, plus space restoration, electrical, and contract/contractor management - of company’s new corporate headquarters in San Francisco. From March 2011 to December 2012 (1 year 10 months) Architect: Datacenter & Network (Demandtec) @ [Hands on roll: Engineer - Manager] Architect, design, build, and deploy networks and data centers, disaster recovery procedures, server virtualization, storage optimization, security systems, datacenter consolidation and migration, and WAN vaulting for large enterprise clients such as Wal-Mart, Target, Safeway, and BestBuy. Ensure ongoing operations by collaborating on strategic planning and developing contingency operations plans for production and other environments; manage SAS 70 Type II certification (audits & execution).
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Designed and built Safeway’s next generation of SaaS redundant and secure data center. Increased efficiency for a hosted SaaS environment by designing and deploying a cutting edge, fully documented high availability (HA) data center at AT&T in Mesa, Arizona. Delivered an $800,000 capital expenditures savings by negotiating ISP and hardware contracts, and leveraging a long-term relationship with AT&T. Awarded Optimal Employee of the Quarter Q3, 2010 by completing the data center design, build & deployment on-time & under budget.
Provided DemandTec the ability to scale the NextGen Product Suite by delivering a highly efficient data warehousing infrastructure system.Designed and delivered a high availability redundant data center deployment for the Assortment Product offering in less than 30 days.Enabled an optimized the SaS70 Type II internal auditing process. Achieved an $800,000 savings and exceeded disaster recovery requirements by designing an efficient transport system that saved costs in compression transport hardware.Designed, built, deployed, and migrated a high availability redundant QA lab infrastructure with 15 racks from San Carlos to Arizona; designed, built and deployed a site-to-site failover initiative for disaster recovery. From January 2009 to March 2011 (2 years 3 months) Data Center Architect: CSO: IT Director (Responsys) @ [Hands on roll: Engineer - Manager] Spearheaded the architecture, design, and implementation of U.S. data centers, generating more than 1+ million email per month.Optimized performance by developing strategic business plans, tactical operations plans, long-term infrastructure strategies, and contingency operation plans, and leading the daily operations of a 24x7 high-traffic ESP environment, including supervising 5 employees in winops, helpdesk, and netops.Led global Infrastructure, Security, Operations, Network, and Corporate Systems Infrastructure teams.Supported global network operations for data centers in the U.S. and the UK, WAN infrastructure, and all network hardware; performed penetration analysis; developed and executed new build-out planning and initiatives. Liaised between executive management, global teams, and other business units.Achieved performance specifications for customer service level agreements (SLA).
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Enabled dramatic growth by quickly migrated the aging, legacy mission-critical data center from Savvis with no network or systems passwords or documentation. Quadrupled capacity from 250, 000 emails per month to 1 million per month by redesigning the email delivery network.
Performed reverse engineering and documented the existing network infrastructure. Increased efficiency in the hosting environment by designing and deploying a world class fully documented HA data center at AT&T in San Jose. Enabled efficient campaign flow under heavy load by providing an optimized email load balanced internal network solution.Delivered five 9’s of uptime on network system availability.Designed, built, and deployed an HA corporate infrastructure VoIP, DS3 in San Bruno. From August 2005 to April 2008 (2 years 9 months) Data Center Architect:VP Information Technology & Operations @ [Hands on roll: Engineer - Manager] Provided optimized productivity in SaaS environments by overseeing managing a team of 12 in the daily operations of critical IT departments and functions. Improved total user/customer experience by maximizing performance and efficiency for core IT systems and help desk support services via implementing and directing continuous improvement and process efficiency initiatives; ensured adherence to quality practices and standards.Played a key role in increasing profitability by identifying cost reduction opportunities. Architected, designed, constructed, and managed major 24x7 U.S. and European data centers and corporate offices in the United States, India, Asia and the United Kingdom
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Built the company’s worldwide Internet data center and corporate infrastructures. Saved $500,000 annually by transitioning the data center out of a managed hosted services engagement. Significantly increased productivity by enabling the proactive management and deployment of in-house written code after designing, building, and deploying a high availability redundant data center in Exodus communication in San Jose. Improved efficiency and productivity for European customers by deploying multiple HA data centers in RedBus interchange and Level3 in London, England. Built 6 managed data centers serving North America, Europe, and Asia from ground up.
Exceeded CBP and disaster requirements by designing, deploying, and installing a disaster recovery data center in NTT Verio, Sterling, Virginia.current and future security threats. Managed daily operations of critical IT departments and functions with a team of 12 people. Implemented and oversaw continuous improvement and process efficiency initiatives for core IT systems, help desk support services, and improved total user/customer experience. Identified cost reduction opportunities and increased profitability. From February 2000 to September 2005 (5 years 8 months)
Tim Wolfe is skilled in: Business Continuity Planning, SaaS, Load Balancing, Data Center, Security, Cloud Computing, Virtualization, Disaster Recovery, Linux, Perl, Networking, VoIP, Network Security, High Availability, Apache
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