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Thea Mundy

Engagement Manager @ Randstad Technologies US

Engagement Manager at Randstad Technologies US

Greater Seattle Area

Ranked #993 out of 19,860 for Engagement Manager in United States

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Thea Mundy's Email Addresses & Phone Numbers

Thea Mundy's Work Experience

Randstad Technologies US

Engagement Manager

Bellevue, Washington, United States

Randstad Technologies US

Account Manager

July 2018 to August 2019

Greater Seattle Area

Spectraforce Technologies

Client Service Associate

October 2016 to July 2018

Bellevue, WA

Thea Mundy's Education

Bellevue College

General Studies

2004 to 2005

Thea Mundy's Professional Skills Radar Chart

Based on our findings, Thea Mundy is ...

Cooperative
Persuasive
Consistent

What's on Thea Mundy's mind?

Based on our findings, Thea Mundy is ...

52% Left Brained
48% Right Brained

Thea Mundy's Estimated Salary Range

About Thea Mundy's Current Company

Randstad Technologies US

As an Engagement Manager, my role is to strengthen client relationships by ensuring compliance to all administrative related tasks and enhanced consultant and team support on-site. My responsibilities include: Manage client-specific consultant onboarding requirementsAssist with consultant first-day requirements Perform regular feedback loops with talent and hiring managersCoordinate monthly and quarterly consultant and client eventsMonitor end dates and...

Frequently Asked Questions about Thea Mundy

What company does Thea Mundy work for?

Thea Mundy works for Randstad Technologies US


What is Thea Mundy's role at Randstad Technologies US?

Thea Mundy is Engagement Manager


What is Thea Mundy's personal email address?

Thea Mundy's personal email address is th****[email protected]


What is Thea Mundy's business email address?

Thea Mundy's business email address is t****[email protected]


What is Thea Mundy's Phone Number?

Thea Mundy's phone (**) *** *** 271


What industry does Thea Mundy work in?

Thea Mundy works in the Staffing and Recruiting industry.


About Thea Mundy

📖 Summary

Engagement Manager @ Randstad Technologies US As an Engagement Manager, my role is to strengthen client relationships by ensuring compliance to all administrative related tasks and enhanced consultant and team support on-site. My responsibilities include: Manage client-specific consultant onboarding requirementsAssist with consultant first-day requirements Perform regular feedback loops with talent and hiring managersCoordinate monthly and quarterly consultant and client eventsMonitor end dates and drive the extension process, or work with the recruiting team to redeploy talentAssist the Account Manager with any soft selling on direct meetingsWork with client managers on recruiting life cycle, on-boarding, and performance maintenance Bellevue, Washington, United StatesAccount Manager @ Randstad Technologies US Liaising with all levels of leadership at Nordstrom (including C-Suite decision-makers), manage engagements to source highly-skilled IT talent and close workforce/production gaps.Negotiate contract terms, fees, service level agreements (SLAs), and milestones with hiring managers and other executivesPartner with internal recruitment teams to ensure optimum account deliveryEducate clients on market trends, best practices, and salary expectationsTook over and quickly repaired failing client relationship, avoiding the loss of the account and even becoming the account’s preferred vendor From July 2018 to August 2019 (1 year 2 months) Greater Seattle AreaClient Service Associate @ Spectraforce Technologies As the key client point-of-contact, led recruitment engagements and managed account sales performance. Built strong, positive relationships with stakeholders to ensure repeat business.Grew gross profit for key account by 75% YoY (approximately $750K in revenue)Gathered and disseminated background requirements, contractual obligations, technology stack, and pain points to guide each talent acquisition operationManaged the day to day activities of the delivery teamSupported the contractor placement process by clarifying job requirements, screening and reviewing candidates, and providing feedback and updatesScheduled phone screens and interviews (phone, video, in-person) with candidates From October 2016 to July 2018 (1 year 10 months) Bellevue, WAField Operations Manager @ Kforce Inc Member of senior leadership team overseeing daily operations of six offices, 21 Director-level leaders, 200 associates, 500+ consultants, and $163M in annual revenue (as of 2015).Managed, trained, and mentored 14-person multi-site operations team, located across six offices in Seattle, Portland, Northern California, and Salt Lake CityMet weekly with the Regional President to advise on high-level operational action items, discuss escalations, and plan company-wide events and meetingsBuilt a centralized onboarding team to manage client-specific requirements, capture proper data for billing purposes, and train associates for each engagementConsulted frequently on opportunities for process improvement across regionsKey AchievementsLed strategic initiative to optimize workforce organization, securing $200K in annual cost savings; redesigned role responsibilities according to team member strengths, eliminated three positions, and streamlined cross-functional processesDesigned SOPs for the Consultant Experience team – see Career Highlights, page 2After finding client account behind on $100M in payments, formed a task force to rapidly resolve the issue before the contract expired; flew to client location, audited aging invoices, and successfully negotiated plan to pay the funds in fullAchieved compliance with Seattle Sick Leave law – see Career Highlights, page 2Commended by exec team for creating employee “look book” for all six offices (including photos and biographies of each team member) for client/visitor use From 2012 to 2016 (4 years) Northwest RegionClient Solutions Liaison @ Kforce Inc Advanced to national-level responsibility of the firm’s top client. Supported 34 customer-facing account managers and delivery associates to provide exceptional customer service.Mentored and trained newly-hired associates on all systems and proceduresConnected directly with client stakeholders to resolve service issues, ensure contract accuracy and compliance, and explore new opportunities Maintained client-specific SharePoint sites for internal communicationsKey AchievementsLed the client solutions team that won Team of the Year in 2014Developed new client lifecycle (including statement of work/SOW, contracting, PO generation, and deal tracking processes) that is still in use todayDefined client services metrics and translated into effective internal reportingTook over collections efforts from the Accounts Receivable department, captured efficiencies, and built custom collections processes for top-spending accounts From 2013 to 2014 (1 year) NationalConsultant Care Manager @ Kforce Inc Promoted in recognition of superior operational abilities to build and lead the Consultant Care Program. Acted as primary point-of-contact and supervisor for 250+ IT consultants. Managed relationship with high-value clients via high-touch communicationsOrchestrated activities of deployable consultants, tracked consultants through each engagement to ensure timely reassignment and retentionMet one-on-one with each consultant on a quarterly basis to discuss performanceConducted new hire orientations, ad hoc training, and terminationsKey AchievementsIn 2012, recognized for the second time as Employee of the QuarterCoordinated consultant appreciation events, managed office-wide lead generation contests and created/circulated monthly newsletter From 2010 to 2012 (2 years) Bellevue, WAService Coordinator/Lead Service Coordinator @ Kforce Inc In addition to acting as Executive Assistant to the #1 Top Sales Producer, provided exceptional on-the-ground support to 200+ field consultants and top-spending clients.Managed office schedules, executive calendars, payroll, expenses, and eventsEntered, maintained, and analyzed financial data for executive-facing sales reportsAudited outbound invoices to ensure accuracy and contractual complianceCoordinated background checks, drug screens, and other pre-employment checksKey AchievementsAwarded Employee of the Quarter in 2009Hand-selected for special corporate liaison role working to develop, document, and implement best practices locally and at other office locationsTrusted to manage multimillion-dollar Statement of Works (SOW), Purchase Orders (POs), and Collections/Accounts Receivable for firm’s most lucrative client From 2007 to 2010 (3 years) Bellevue, WAFront Desk @ Kforce Inc Managed office schedules and calendarsAnswered multi-line phone and greeted visitorsProvided Executive Administrative support to local leadership teamCreated and implemented organizational systems for local officeCoordinated and executed events including in office meetings as well as offsite client eventsWorked with property management and kept records of maintenance requests as well as documented office recordsEmployee of the Quarter in Q4 2009 From 2006 to 2007 (1 year) Bellevue, WAParaeducator II @ Bellevue School District Taught students with special needs in classroom environment; recorded and shared student progress and performance with school administrators and parents; maintained IEP data. From 2001 to 2006 (5 years) Bellevue, Washington, United States


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In a nutshell

Thea Mundy's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

2 year(s), 4 month(s)

Thea Mundy's Willingness to Change Jobs

Unlikely

Likely

Open to opportunity?

There's 88% chance that Thea Mundy is seeking for new opportunities

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