Suzy Morello

Q: What is Suzy Morello email address?

Email Suzy Morello at smorello@6river.com. This email is the most updated Suzy Morello email found in 2026.

Q: How to contact Suzy Morello?

To contact Suzy Morello send an email to smorello@6river.com. (updated on September 13, 2024)

Director of Customer Success at Ocado Intelligent Automation | Greater Philadelphia

About Suzy Morello

As the Director of Customer Success at Ocado Intelligent Automation, Suzy Morello leverages her extensive experience in customer success, supply chain management, and SaaS software services to drive significant value for clients and the organization. With a focus on developing and executing scalable, long-term operating strategies, Suzy oversees a Customer Success organization that manages a Total Contract Value (TCV) exceeding $100 million and generates $30 million in annual revenue. Her high-energy, results-driven approach has been instrumental in enhancing customer retention and growth, identifying upsell opportunities, and fostering strong relationships with clients.

Suzy's leadership is characterized by her strategic planning capabilities and her commitment to building and scaling high-performing teams. She has successfully implemented processes that not only improve customer satisfaction but also align with Ocado's broader business objectives. By utilizing her skills in project management and communication, she ensures that her team is equipped to troubleshoot challenges effectively and deliver exceptional customer service.

Key projects under Suzy's direction include the development of a comprehensive customer onboarding program that streamlines the transition for new clients, as well as the implementation of a data-driven approach to monitor customer health and engagement. This proactive strategy allows her team to anticipate client needs and deliver tailored solutions that enhance the overall customer experience. Passionate about brand development, Suzy is dedicated to positioning Ocado Intelligent Automation as a leader in the industry, ensuring that customers not only achieve their goals but also realize the full potential of their investments in technology and automation.

Suzy Morello Work