Sue Sheher
Sr. Business Intelligence Analyst Technical Specialist/Service Level Management Practice Lead at Peraton | Austin, Texas Metropolitan Area
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Sue Sheher serves as a Senior Business Intelligence Analyst Technical Specialist and Service Level Management Practice Lead at Peraton, where she leverages her extensive analytical skills and process-oriented mindset to enhance operational efficiency and customer support. With a robust background in Help Desk systems and processes, Sue is adept at executing Service Level Agreement (SLA) management for the United States Coast Guard IMS Program. Her role involves not only the development and coordination of SLA metrics but also the meticulous calculation and delivery of performance data to key stakeholders and service owners.
One of her standout projects includes the implementation of data cleaning and issue analysis within ITSM Incident data, which has been instrumental in identifying trends and uncovering opportunities for process improvements. By employing qualitative and quantitative research methodologies, Sue has successfully driven exploratory data analysis and visualization initiatives that have led to actionable insights. Her expertise in KPI reporting and trend analysis has significantly contributed to reengineering processes that enhance customer support services.
In addition to her technical skills in tools like SAP BI and BMC Remedy Administration, Sue's proficiency in ITIL and project management principles (PMP) allows her to navigate complex environments effectively. Her commitment to continuous improvement and her ability to troubleshoot effectively make her a valuable asset to Peraton and the broader IT service management community. Through her work, Sue not only advances opportunity identification but also fosters a culture of data-driven decision-making that aligns with organizational goals.
Sr. Business Intelligence Analyst Technical Specialist/Service Level Management Practice Lead at Peraton in February 2023 to Present
Sr Principal Business Analyst at Peraton in February 2021 to February 2024
Sr. Principal Business Analyst / Data Analyst at Northrop Grumman Corporation in June 2014 to February 2021
Metrics/Data/Quality Analyst at Northrop Grumman Information Systems in August 2010 to September 2012
Continuous Improvement Analyst at Northrop Grumman Information Systems in January 2010 to August 2010
Problem Management Analyst at Northrop Grumman Information Systems in April 2009 to December 2009
Quality Reports Analyst at Northrop Grumman Information Systems in January 2004 to April 2009
Sr. Helpdesk Analyst and Remote Access Tier 2 Support at Northrop Grumman Information Systems in January 2001 to January 2004
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Proposal Support
ITSM
Business Intelligence (BI)
Analytical Skills
Requirements Gathering
IT Service Management
Qualitative & Quantitative Research Methodologies
Data Visualization
Data Analytics
Software Documentation
Service Desk
ITIL
Program Management
Security
Incident Management
Quality Assurance
Data Analysis
Integration
Networking
PMP
Troubleshooting
Visio
Analysis
Management
Requirements Analysis
SDLC
Security+
Project Management
Cross-functional Team Leadership
Performance Metrics
Root Cause Analysis
Leadership
SharePoint
BMC Remedy
Performance Reporting
Aspect ACD
Trend Analysis
Configuration Management
Testing
Network Security
Training
Data Mining
IT Management
Information Technology
Microsoft SQL Server
HP Service Center
Telecommuting
SAP BI
BMC Remedy Administration
Tableau
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Discover more about PeratonWhat is Sue Sheher email address?
Email Sue Sheher at [email protected]. This email is the most updated Sue Sheher email found in 2026.
What is Sue Sheher phone number?
Sue Sheher phone number is +14439808771.
How to contact Sue Sheher?
To contact Sue Sheher send an email to [email protected]. If you want to call Sue Sheher try calling on +14439808771. (updated on October 31, 2024)
What company does Sue Sheher work for?
Sue Sheher works for Peraton
What is Sue Sheher's role at Peraton?
Sue Sheher is Sr. Business Intelligence Analyst Technical Specialist/Service Level Management Practice Lead
What industry does Sue Sheher work in?
Sue Sheher works in the Hospitals And Health Care industry.
Sue Sheher Email Addresses
Sue Sheher Phone Numbers
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