Mr. Turner is a digital and marketing technology executive with over 20 years experience leading high performance teams that exceed customer expectations through technology operations, innovation and delivery. Mr. Turner has proven results in the areas of digital business operations, data / analytics, infrastructure engineering, software development, product delivery, IT security, and quality assurance in fast paced, high growth, retail businesses. Specialties: High Transactional Mobile / Digital Dev & Ops, Strategic Definition / Planning, Program / Project Planning & Delivery, Human Resource Development & Org Design, Acquisition Due Diligence, QA Technologies & Processes, Agile Delivery, Java, Contract Negotiations, Customer Intelligence, Personalization, and Hadoop / Big Data

Senior Director, Digital and Mobile Technology Operations @ Expanded responsibilities with server, storage, and network infrastructure for Drugstore.com and associated properties. Initiated and led the first implementation of Hadoop (Big Data) at Walgreens. Led a cross-company task force to explore personalization capabilities which has expanded to new growth opportunities. Delivered on rapid mobile growth and in-store digital capabilities. From February 2012 to March 2015 (3 years 2 months) Director, PMO, Data, Analytics, and Photo Engineering @ Stood up project portfolio governance and division delivery function. Initiated and led an agile transformation across multiple lines of business. Following the transformation, our speed of delivery and ability to respond to change significantly improved. From November 2010 to February 2012 (1 year 4 months) Director, eCommerce Site Operations @ Created 24x7 digital site operations team to operate the online business. Established a culture of operational excellence utilizing a new team of full time employees and an onshore / offshore 3rd party. Significantly improved site availability, improved site speed, and improved CSAT all while continually adding new site functionality. Also established a data engineering team to deliver descriptive business reporting. From November 2009 to December 2010 (1 year 2 months) Chief Technology Officer @ Align the technology strategy with the business strategy and manage delivery of all application software. Saveology.com is the comparison-shopping portal where shoppers can compare services and prices, make purchases, and schedule installation for a broad range of residential services from the leading nationally-recognized brands. From January 2009 to July 2009 (7 months) Miami/Fort Lauderdale AreaDirector, Technology @ Co-led a 300 member program charged with achieving enterprise operational objectives in the areas of technology architecture, site speed, site quality, and the product development execution model. Specific projects included: • Achieved lowest defect injection rates in Orbitz’ history • Exceeded monthly revenue goals (a measure of planned and unplanned site impacts) • Simplified java-based architecture using a loosely coupled service-oriented architecture (SOA) and full service-layer testing • Improved air and hotel search speeds to become industry leading in air search among the largest online travel sites Contributions involved setting the program direction / objectives, managing the project portfolio, building teams, monitoring the financials, and communicating up and across the organization. From February 2008 to November 2008 (10 months) Director, Quality and Development Technologies @ Led development of website management applications such as runtime controls, real time monitoring, and logging. Additionally, managed all infrastructure required for application development (400 developers worldwide). QA responsibilities entailed functional and performance test automation. • Initiated and led the development of a real-time business intelligence system that will provide a platform to greatly improve business operations monitoring with revenue benefit of $6M annually • Championed an effort to review and improve all aspects of the software development lifecycle • Coordinated projects to replace the company’s software defect tracking system and developer collaboration system (including a wiki which grew into the company intranet) • Drove the use of internally developed applications and championed a case to contribute them to the open source community (an event recognized by the press) • Dispatched a new service layer testing framework From 2006 to 2008 (2 years) Director, Operations @ Accountable for the availability and reliability of Orbitz’ online travel sites (including Cheaptickets.com). My 26-member team provided tier 1 and 2 operational support and reporting for all production systems. The team also managed two large hosted travel sites, AA.com and NWA.com. • Built a high performing, world-class site operations team • Change agent for operational efficiency and performance • Authored technology due diligence analysis in support of company acquisitions • Reduced site operations staff costs by $500K annually by changing shift schedules and replacing contractors with full time employees • Achieved 99.9% site uptime in 2004, even at a time when rapid site change took place • Developed and chaired a root cause process which had a direct improvement to site availability and reliability • Collaborated with key external service providers and partners to ensure the highest level of service From 2002 to 2005 (3 years) Senior Manager, Network & Systems Engineering @ Managed customer-facing and back office networks, as well as Unix / Linux-based services to include DNS, email transport, and information security. • Aligned IT activities with business objectives by working with business unit executives. Collaborated with the CIO and CTO on matters of network and information security strategy • Managed a project to relocate the infrastructure supporting all Intuit product websites. The move was completed on time, within budget, and with minimum impact to customers • Increased customer satisfaction by reducing user response times on the Quicken TurboTax for the Web application and achieving the fastest response times in the industry (1999-2002). • Expanded staff from 2 to 12 engineers in a tough hiring market; in addition reduced reliance on external contractor support for a 75% reduction in staff costs • Significantly increased availability of online applications by developing key policies and procedures • Managed a $5M department budget From 1998 to 2002 (4 years) Senior Consultant, Software Engineering @ From 1996 to 1998 (2 years) Senior Consultant, Systems Engineering @ From 1993 to 1996 (3 years) Cryptologic Technician, Maintenance (CTM1) @ From 1983 to 1989 (6 years)

MBA @ Northwestern University - Kellogg School of ManagementBS @ Chapman University Steve Turner is skilled in: Agile Methodologies, SDLC, E-commerce, Software Development, Leadership, Enterprise Software, SOA, Management, Vendor Management, Product Management, Project Planning, Analytics, Java, Cloud Computing, Quality Assurance