Highly effective executive with a 15+ year record of demonstrated success. Tenacious in building new business, increasing market share, forging strong client relationships and securing commitment from business partners and employees. Resilient leadership with a consummate ability to mentor and develop teams to exceed service and sales performance objectives. Core competencies include: - Executive Client Relations - Visionary Leadership - International Business Management - Sales Forecasting & Measurement - Multi-Unit Retail Management - Channel Development & Enablement - Target Marketing & Promotion - Policy Formulation & Adherence - P&L Accountability - Entrepreneurial Innovation - Operations Management - Strategic Business Planning

Vice President, International Sales @ Pluralsight is the global leader in high-quality online training for serious software developers and IT pros. Technology professionals in 195 countries enjoy instant access to Pluralsight's online courses authored by world-renowned industry authorities. Pluralsight provides flexible and affordable subscription plans for individuals and businesses. With a business plan, managers can view course completion and assessment results to immediately see the ROI, while employees can find solutions quickly and troubleshoot more effectively by using the library as a reference tool. Pluralsight delivers hands-on, practical training that leads to faster project completion times and higher revenue generation. Find out more at pluralsight.com to see how our training can empower your business. From June 2014 to Present (1 year 6 months) Vice-President, Client Services @ As Vice-President, Client Services for MarketStar, Brown took an entrepreneurial approach to launching new and developing client programs that drove sales, elevated brand loyalty and grew market share. Prior to his this position, Brown served as the executive director for other major MarketStar client accounts including the BlackBerry and Verizon programs. Prior to joining MarketStar, Brown was engaged in several positions which required a strong knowledge and background in wireless dealer relations and channel enablement. This includes being a senior executive for a regional wireless master agent with 160 locations representing 6 major carriers, as well as being the founder and owner of Imagine Wireless, a cellular and satellite service provider. These experiences, coupled with additional senior retail management and call center director roles, have contributed to his multi-channel expertise and operations excellence, as well as a strong understanding of tech industry nuances. From January 2011 to June 2014 (3 years 6 months) General Manager, Client Services @ Oversaw international field teams and operations for over 500 employees in 10 countries. Drove incremental sales growth, ensured effective relationship development and promoted product awareness in all distribution channels. Facilitated timely communication and accountability with all department heads and stakeholders (HR, IT, Business Intelligence, Finance, Operations) to deliver desired results and ensure client advocacy at all levels of the organization. Recommended value-added strategic initiatives that enhanced client satisfaction, improved employee performance and increased account profitability. From 2006 to February 2011 (5 years) Store Director (STL) @ Directed a team of 300 employees that executed merchandising, human resource, guest service and operational functions in a 165,000 square ft. retail store. Utilized a combination of business and people skills to coordinate the training, core role execution and development of a diverse team of managers and team members. Accountable for reacting to key performance indicators by reducing expenses, maximizing profits and delivering an operationally sound store. From 2005 to 2006 (1 year) Regional General Manager @ Managed a regional office for an AT&T Wireless exclusive master agent with over 500 points of retail distribution. Responsible for P&L reports, budget expenditures, contract execution, channel communication, commission processing, cooperative advertising, inventory management and accounts receivable. Facilitated the development of employees to enable market penetration and yield constructive dealer relationships. Effectively merchandised retail locations with carrier approved point of sale display materials. Conducted regular trainings with dealer sales associates to promote ARPU, feature penetration, and churn objectives. From 2003 to 2005 (2 years) President/Founder @ Operated an independent multi-carrier wireless and satellite retail organization offering consumer and business services. Secured carrier contracts and effectively organized all purchasing, inventory, accounting, sales and operating functions. Designed new company products, packaging and bundled offers to drive revenues and increase customer loyalty. Created strategic cooperative advertising campaigns to target customers and determine effective marketing efforts. From 2001 to 2003 (2 years) Vice-President Indirect Sales @ Directed dealer operations for a multi-carrier wireless master dealer with 160 points of retail distribution across 8 western states. Acted as liaison between national carriers and dealer distribution for all channel communication, store merchandising, cooperative advertising and product introductions. Negotiated and executed dealer licensing, contracts, inventory accounts and credit term assignment. Launched new regional office/warehouse with respective dealers and personnel. From 2000 to 2001 (1 year) Call Center Director @ Created call center functions for a national floor and fabric care chain. Recruited, trained and mentored staff of 3 sales managers and 25 telephone sales representatives. Researched and directed the installation of predictive dialing/ACD software and equipment. Deployed call monitoring and sales verification processes to increase sales and improve customer service. From 1999 to 2000 (1 year) National Sales Manager @ Managed call center operations for a leading family entertainment and service provider. Responsible for 9 sales and training managers, 90 inside sales representatives and office personnel. Accountable for acquiring and managing telemarketing contracts, creating new product offers, generating and modifying scripts, call list selection and predictive dialing software management. Developed a successful compensation structure and skills enhancement program for managers and sales representatives. Designed new quality control measures to improve customer satisfaction and evaluate employee performance. From 1997 to 1999 (2 years)

Advanced Management Program, Harvard Business School and Babson Faculty @ Omnicom UniversityBS, Technical Sales @ Weber State University From 1993 to 2000 Bingham High School From 1990 to 1993 Spencer Brown is skilled in: Leadership, Sales Management, Strategy, Sales, Management, Customer Satisfaction, International, Account Management, Retail, Training, Product Development, Strategic Planning, Sales Operations, Customer Service, Call Centers