I have been leading technology change initiatives as a Senior Business Analyst (ISEB Diploma qualified), Project Manager and Solutions Architect for over 12 years for both end user companies and major consultancies across a wide range of business domains, including Retail, Financial Services and FMCG. With a strong technical background and a passion for getting things done, I have delivered over 20 projects in the last 5 years, with my most recent challenge being a global project for a FTSE-250 leader, involving over 8000 users in 120 countries. I am an Agile/Lean methods and performance coaching enthusiast with a strong belief in human potential and performance and have fulfilled roles such as Agile Transformation Lead, Scrum Master and Product Owner. I have also worked within more traditional frameworks such as PRINCE2/Waterfall and within Business Analysis standards such as ISEB, BABOK and PMI-PBA. My approach is dynamic, service oriented and collaborative, with an emphasis on building long term relationships with stakeholders and getting an in depth understanding of their needs, so that I can help teams to find the right solution. With over 10 years of Stakeholder Management expertise, I am equally comfortable either working with C-level and Director level executives to define the strategic vision or coaching IT Development and Support staff to provide high quality IT services. Specialities: • Effective Stakeholder Management to Board Level • Building and Managing Offshore Teams • Enterprise Analysis • Requirements Elicitation • Business Process Modelling and Re-engineering • Financial Services (Investment Management Certificate) • Agile and Lean Methods • ITIL adoption and IT Service Management (ITIL certified) • Human Resources Management • Customer Relationship Management (Siebel Certified) • Microsoft SharePoint (Microsoft Certified Technical Specialist)

Simon Chan is skilled in: Business Analysis, SharePoint, CRM, Business Intelligence, Change Management, IT Service Management, Business Process, Business Process Improvement, Solution Architecture, Governance, Enterprise Architecture, Business Requirements, Requirements Analysis, Business Process Design, Stakeholder Management