Shawn Genoway

Specialist Senior at Deloitte | Alpharetta, Georgia, United States

About Shawn Genoway

Shawn Genoway serves as a Specialist Senior at Deloitte, where he plays a pivotal role in transforming the Government and Public Services Digital Contact Center. With a robust background in service strategy and operational excellence, Shawn is dedicated to enhancing customer and client experiences through innovative solutions and strategic initiatives. His expertise spans a wide array of areas, including operational efficiency, vendor management, and IT service delivery, making him a key asset in driving successful outcomes for diverse, global teams.

At Deloitte, Shawn leads significant projects focused on contact center transformation and process improvement, leveraging Agile methodologies to ensure rapid and effective implementation of new operating models. His deep understanding of ITIL frameworks and business continuity strategies enables him to advise clients on best practices for program management and operational optimization. Shawn's commitment to delivering high-quality service strategies has resulted in measurable improvements in performance and client satisfaction across various technology projects.

In addition to his operational leadership, Shawn is adept at navigating complex vendor relationships, ensuring that partnerships align with strategic goals and deliver maximum value. His role also encompasses CIO advisory services, where he provides insights that help organizations harness technology to drive growth and scalability. With a passion for fostering innovation and a track record of success, Shawn Genoway continues to be a driving force in the evolution of contact center operations within the public sector, positioning Deloitte as a leader in digital transformation.

Shawn Genoway Work