Shawn Drake
Support Operations Manager at Hudson MX | Atlanta Metropolitan Area
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Support Operations Manager at Hudson MX in August 2022 to Present
IT Service Desk Lead at Wipro in May 2020 to August 2022
Information Technology Operations Lead at Wipro in February 2018 to May 2020
Service Delivery Management Consultant at TEKsystems in March 2016 to February 2018
Information Technology Service Desk Manager at IBM in September 2010 to August 2015
Information Technology Support Team Lead at IBM in March 2009 to September 2010
Information Technology Project Coordinator at IBM in September 2004 to March 2009
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Southern New Hampshire University, Bachelor of Science - BS, January 2019 to January 2021
Southern New Hampshire University, Bachelor of Science - BS, January 2019 to January 2021
Southern New Hampshire University, Associate of Science - AS, January 2017 to January 2018
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IT Service Management
Self Service
Business Insights
Service Standards
Information Literacy
Presentations
Service Levels
Performance Planning
Managing Managers
Call Monitoring
Computer Literacy
Presentation Skills
Support Documentation
Remote Team Management
Driving Results
Managing Associates
Constructive Feedback
Coaching
Desktop Computers
System Performance
Command Center
Zoom
Team Collaboration
Design Documents
Google Workspace
Writing
Strategy
Healthcare
Consulting
Attention to Detail
Contract Negotiation
Conflict Resolution
Jira
Microsoft Exchange
Remote Troubleshooting
Reporting & Analysis
Account Management
Customer Relationship Management (CRM)
Zendesk
Intercom
Jira Service Desk
Technical Support
Network Administration
Management Information Systems (MIS)
External Clients
Client Requirements
Technical Documentation
Relationship Building
Management Consulting
Facilitation
IT Operations
Contact Center Management
Service Delivery Management
Business Process Re-engineering
Critical Thinking
Customer Satisfaction
People Management
Field Service Management
Dispute Resolution
Root Cause
Troubleshooting
Strategic Thinking
Active Listening
Business Process Improvement
Service Delivery
Management
Process Improvement
Business Process
Vendor Management
Business Analysis
Operations Management
Performance Management
Workforce Management
Content Management
Technical Writing
Lean Six Sigma
Strategic Planning
Knowledge Management
Customer Experience
Managed Services
Analytical Skills
Microsoft Technologies
Avaya Technologies
Leadership
Team Management
Time Management
Team Building
Cross-functional Team Leadership
Compliance Management
Service Desk Management
Call center start-up
Customer Escalation Management
Call Center Development
Vendor Relationship Management
Business Continuity Planning
CRM Integration
Contact Center Operations
Avaya IP Telephony
KPI Reports
Planning Budgeting & Forecasting
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Discover more about Hudson MXWhat is Shawn Drake email address?
Email Shawn Drake at [email protected] and [email protected]. This email is the most updated Shawn Drake's email found in 2026.
How to contact Shawn Drake?
To contact Shawn Drake send an email to [email protected] or [email protected].
What company does Shawn Drake work for?
Shawn Drake works for Hudson MX
What is Shawn Drake's role at Hudson MX?
Shawn Drake is Support Operations Manager
What is Shawn Drake's Phone Number?
Shawn Drake's phone (**) *** *** 301
What industry does Shawn Drake work in?
Shawn Drake works in the Information Technology & Services industry.
Shawn Drake Email Addresses
Shawn Drake Phone Numbers
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