Shawn Smith
Strategic Advisor at CX at University of Richmond | Washington DC-Baltimore Area
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Strategic Advisor at CX at University of Richmond in August 2021 to Present
Associate Vice President, Member Experience: Medicare at Aetna, a CVS Health Company in March 2023 to Present
Vice President: Clinical Enterprise, Patient Experience & Patient Experience Services at Inova Health System in September 2022 to January 2023
Advisory Board Member at The Beryl Institute in January 2021 to January 2023
Assistant Vice President: Clinical Enterprise, Patient Experience at Inova Health System in March 2020 to September 2022
Senior Director: BMSC Performance Advisory, Global L+D at Marriott International in July 2019 to February 2020
President at Independent Consultant in January 2019 to March 2019
Advisory Board Member at NarrativeDx in January 2018 to January 2019
Chief Experience Officer at MedStar Washington Hospital Center in November 2017 to January 2019
Advisory Board Member at The Beryl Institute in January 2014 to January 2019
Adjunct Professor at University of Delaware in March 2016 to December 2018
Board Member at Better Business Bureau in January 2014 to November 2017
Vice President Patient Experience at Christiana Care Health System in May 2013 to November 2017
Senior Manager (Director) of Guest Relations at Meridian Health in September 2008 to May 2013
Hotel Services Manager at Caesars Entertainment Corporation in May 2001 to September 2008
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Training & Development
Employee Engagement
Budgeting
Financial Forecasting
Customer Experience
Customer Segmentation Strategy
Performance Management
Project Management
Project Planning
Program Development
Training Program Design
Executive Coaching
Program Management
Financial Performance Improvement
Performance Improvement
Change Management
Health Policy
Strategic Leadership
Mentoring
Go-to-Market Strategy
New Business Development
Client Relations
Strategic Partnerships
Contract Negotiation
Executive Management
Leadership
Team Building
Management
Healthcare
Strategic Planning
Budgets
Process Improvement
Customer Satisfaction
Hospitals
Healthcare Management
Business Development
Healthcare Information Technology
Hospitality
Leadership Development
Hospitality Management
Hotels
Coaching
Hospitality Consulting
Guest Recovery
Resorts
Opening Hotels
Behavior Change
Hotel Management
Healthcare Information Technology (HIT)
Business Process Improvement
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What is Shawn R Smith email address?
Email Shawn R Smith at [email protected], [email protected] and [email protected]. This email is the most updated Shawn R Smith's email found in 2026.
What is Shawn R Smith phone number?
Shawn R Smith phone number is 6105003360.
How to contact Shawn R Smith?
To contact Shawn R Smith send an email to [email protected], [email protected] or [email protected]. If you want to call Shawn R Smith try calling on 6105003360.
What company does Shawn Smith work for?
Shawn Smith works for CX at University of Richmond
What is Shawn Smith's role at CX at University of Richmond?
Shawn Smith is Strategic Advisor
What industry does Shawn Smith work in?
Shawn Smith works in the Hospital & Health Care industry.
Shawn Smith Email Addresses
Shawn Smith Phone Numbers
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