Sharon Sherrad
Senior Service Delivery Manager at Phoenix Group | Greater Derby Area
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Sharon Sherrad is a seasoned Senior Service Delivery Manager at Phoenix Group, where she leverages her extensive experience in IT transformation and operational excellence to drive significant business change objectives. With an MBA and chartered IT professional credentials, Sharon plays a pivotal role as a strategic partner to the Value Centres and Corporate Services, ensuring that IT service providers deliver solutions that are both cost-effective and of the highest quality. Her expertise in ITIL and governance allows her to translate complex IT strategies into actionable service roadmaps, fostering alignment between technology and business goals.
At Phoenix Group, Sharon leads key projects that focus on enhancing service operations and implementing best practices in change management and programme delivery. Her background in managing global IT transformation programmes—especially those arising from mergers and acquisitions—positions her as a valuable asset in navigating the complexities of IT outsourcing and service delivery. Sharon's previous roles as Head and Assistant Director at prestigious organizations like Rolls-Royce and the NHS have equipped her with a unique perspective on both public and private sector challenges, enabling her to develop robust business cases that drive strategic initiatives.
Her cross-functional team leadership skills are instrumental in fostering collaboration across departments, ensuring that all stakeholders are engaged and aligned with the overarching business objectives. With a strong foundation in PMO and PRINCE2 methodologies, Sharon is adept at managing multiple projects simultaneously, delivering results that not only meet but exceed expectations. As she continues to shape the future of IT service delivery at Phoenix Group, her commitment to operational excellence and innovation remains unwavering, making her a key player in the organization's success.
Senior Service Delivery Manager at Phoenix Group in May 2024 to Present
Board Member at Be the Business in March 2023 to August 2023
Senior Manager - Global IT Transformation at Walgreens Boots Alliance in November 2020 to January 2023
International IT Service Transformation at Walgreens Boots Alliance in April 2017 to November 2020
Principal Consultant at Mozaic Services Limited in April 2016 to March 2017
Principal Consultant at Atos Consulting in July 2015 to April 2016
Managing Consultant, CIO and IT Advisory at CGI in October 2012 to June 2015
Head of Service Strategy and Transformation at Rolls-Royce in March 2010 to August 2012
Global CMMI and ITIL Transition Lead at Rolls-Royce in March 2009 to April 2010
Head of Civil Aerospace IT Services at Rolls-Royce in September 2006 to March 2009
Assistant Director of IT at University Hospitals of North Staffordshire NHS Trust in January 2003 to January 2006
Customer Services Manager at South Staffs Health Informatics Service in January 2001 to January 2003
Health System Specialist at Jade Software Corporation New Zealand in January 2000 to January 2001
Healthcare Consulting and systems at McDonnell Douglas Information Systems MDIS in January 1992 to January 2000
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National Health Service (NHS)
Building Internal & External Relationships
Multi-functional
Change Programmes
Cross-functional Team Leadership
Leading transformational change
IT Service Management
ITIL
Service Management
Strategy
Service Improvement
IT Strategy
Business Transformation
Service Delivery
Governance
Change Management
Stakeholder Management
Outsourcing
Project Delivery
Consulting
IT Management
Solution Architecture
Programme Delivery
CMMI
Management
PMO
Integration
Program Management
Business Process Improvement
Leadership
Project Portfolio Management
IT Outsourcing
Business Process
IT Operations
Enterprise Architecture
Infrastructure
IT Transformation
Business Case
Incident Management
Information Technology
PRINCE2
Offshoring
SLA
Resource Management
Process Improvement
Management Consulting
IT Governance
Vendor Management
Team Leadership
Business Analysis
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Discover more about Phoenix GroupWhat is Sharon Sherrad email address?
Email Sharon Sherrad at [email protected]. This email is the most updated Sharon Sherrad email found in 2026.
How to contact Sharon Sherrad?
To contact Sharon Sherrad send an email to [email protected]. (updated on November 04, 2024)
What company does Sharon Sherrad work for?
Sharon Sherrad works for Phoenix Group
What is Sharon Sherrad's role at Phoenix Group?
Sharon Sherrad is Senior Service Delivery Manager
What is Sharon Sherrad's Phone Number?
Sharon Sherrad's phone +44 ** **** *152
What industry does Sharon Sherrad work in?
Sharon Sherrad works in the Retail industry.
Sharon Sherrad Email Addresses
Sharon Sherrad Phone Numbers
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