Sean Williamson
Senior Director, Customer Success, Strategic Accounts at Genesys | Dallas, Texas, United States
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Sean Williamson is a seasoned leader at Salesforce, currently serving as the Director of Customer Success for Strategic and Large Enterprise Accounts. With over 15 years of experience in the Communications and Media Industry, Sean has cultivated a robust expertise that spans consulting, start-ups, and Fortune 10 corporations. His role at Salesforce is pivotal, as he oversees a portfolio of large enterprise customers with a combined Annual Order Value (AOV) exceeding $80 million.
In this capacity, Sean orchestrates more than 100 engagements across various Salesforce organizations and customer business units, leveraging a team of 15+ dedicated success resources. His strategic focus on product adoption, license utilization, and technical health ensures that clients not only achieve their immediate goals but also realize long-term business value from their Salesforce investments. Sean's commitment to governance and customer satisfaction is evident in his ability to foster executive-level relationships, which are crucial for driving organizational change and enhancing employee engagement.
Key projects under Sean's leadership have included initiatives aimed at optimizing customer journeys and enhancing user experience through tailored solutions. His adeptness in business planning and strategic execution has led to innovative outcomes that align with clients' strategic objectives, ultimately yielding quantifiable impacts. As a versatile communicator, Sean excels in cross-functional collaboration, ensuring that all stakeholders are aligned and informed. His expertise in contract negotiation and marketing strategy further enhances his ability to deliver exceptional customer service, solidifying his reputation as a trusted partner in the ever-evolving landscape of enterprise technology.
Senior Director, Customer Success, Strategic Accounts at Genesys in December 2024 to Present
Director - Customer Success, Strategic / Large Enterprise Accounts at Salesforce in April 2021 to December 2024
Director - Product Marketing Management, FirstNet, AT&T Business Solutions at AT&T in February 2020 to March 2021
Director - Technology, AI Solutions, Chief Data Office at AT&T in June 2019 to February 2020
Director - Chief of Staff, AT&T Partner Solutions, AT&T Business Solutions at AT&T in April 2015 to May 2019
Lead Chief of Staff, AT&T Partner Exchange, AT&T Business Solutions at AT&T in March 2014 to March 2015
Financial Operations Manager, AT&T Partner Exchange, AT&T Business Solutions at AT&T in March 2013 to February 2014
Director, Business Operations at Cinsay in March 2012 to February 2013
Operations Manager at JT Foxx Organization in June 2009 to June 2011
Infrastructure & Business Process Analyst at HBR Consulting LLC in May 2008 to February 2009
Global Strategic Sourcing and Cost Optimization Analyst at Huron Consulting Group in January 2007 to May 2008
Student Manager at Southwestern Company in May 2004 to September 2005
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High Performance Teams
AI & Digital CX Transformation
Operational Excellence
Healthcare CX
Media & Telecom
Success Planning & Governance
Enterprise Account Strategy
Executive Relationship Management
Customer Retention & Expansion
Renewal Retention
Consulting
Procurement
Direct Sales
Business Management
Business Continuity Planning
Business Planning
Team Leadership
Executive Relationships
Product Management
Project Governance
Cross-Functional Collaboration
Executive-level Communication
Customer Experience
Employee Engagement
Problem Solving
Customer Relationship Management (CRM)
Creative Problem Solving
Influential Communicator
Digital Transformation
Organizational Change Management
Planning Change
Prosci ADKAR
Lead Generation
Process Development
Event Management
Team Building
Organizational Leadership
Infrastructure Planning
Financial Analysis
Change Management
Marketing Strategy
Contract Negotiation
E-commerce
Product Development
Customer Service
Management
Strategic Planning
Infrastructure
New Business Development
Entrepreneurship
Training
Leadership
Marketing
Start-ups
Cross-functional Team Leadership
Business Development
Vendor Management
Project Management
Body Language
Visual Communication
Negotiation
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Discover more about GenesysWhat is Sean Williamson email address?
Email Sean Williamson at [email protected] and [email protected]. This email is the most updated Sean Williamson email found in 2026.
What is Sean Williamson phone number?
Sean Williamson phone number is +17032166736 and +13173523641.
How to contact Sean Williamson?
To contact Sean Williamson send an email to [email protected] or [email protected]. If you want to call Sean Williamson try calling on +17032166736 and +13173523641. (updated on November 04, 2024)
What company does Sean Williamson work for?
Sean Williamson works for Genesys
What is Sean Williamson's role at Genesys?
Sean Williamson is Senior Director, Customer Success, Strategic Accounts
What industry does Sean Williamson work in?
Sean Williamson works in the Software Development industry.
Sean Williamson Email Addresses
Sean Williamson Phone Numbers
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