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Sandy Williams

Senior Manager - Provider Experience

Director Network Provider Experience and Business Operations Management at Kaiser Permanente

Greater Denver Area

Section title

Sandy Williams's Email Addresses & Phone Numbers

Sandy Williams's Work Experience

Kaiser Permanente

Senior Manager - Provider Experience

October 2013 to Present

Kaiser Permanente

Senior Contract Manager - Southern Colorado

July 2012 to October 2013

Physician Consulting Group**

Account Executive National Accounts/Marketing & Business Development

November 2010 to July 2012

Sandy Williams's Education

University of Denver - Daniels College of Business

EMBA Cohort 51

2008 to 2009

The University of Texas at Austin

Bachelor of Arts Major English Minor History

1983 to 1989

Sandy Williams's Professional Skills Radar Chart

Based on our findings, Sandy Williams is ...

Structured
Pragmatic
Strong sense of self

What's on Sandy Williams's mind?

Based on our findings, Sandy Williams is ...

57% Left Brained
43% Right Brained

Sandy Williams's Estimated Salary Range

About Sandy Williams's Current Company

Kaiser Permanente

In an ever changing health care environment, the need for collaboration and partnership is essential to provide affordable and quality healthcare options for all. Sandy will manage the Provider Experience team for the Colorado region in developing, coaching and working in collaboration with this team to deliver quality and exceptional service to the providers who serve KP...

Frequently Asked Questions about Sandy Williams

What company does Sandy Williams work for?

Sandy Williams works for Kaiser Permanente


What is Sandy Williams's role at Kaiser Permanente?

Sandy Williams is Senior Manager - Provider Experience


What is Sandy Williams's personal email address?

Sandy Williams's personal email address is s****[email protected]


What is Sandy Williams's business email address?

Sandy Williams's business email addresses are not available


What is Sandy Williams's Phone Number?

Sandy Williams's phone (**) *** *** 219


What industry does Sandy Williams work in?

Sandy Williams works in the Hospital & Health Care industry.


About Sandy Williams

📖 Summary

Sandy Williams is a Dynamic Strategic Business Professional thrilled to be working in the Healthcare Industry. She has had numerous roles and supported strategic alliances within Fortune 500 organizations including, IBM, Microsoft, and Nortel Networks. Sandy has worked on the physician side by assisting in contract negotiations, Medicare policy and procedures, Medicaid, coding and practice management. Her end goal was to empower physicians, hospital administrators, and clinic administrators to run a profitable organization that provides quality care to patients. At Kaiser Permanente (KP), Sandy has worked on professional contracts with physician practices and medical directors at KP to insure that quality of care is available for KP members of Southern Colorado. This involved strategic planning, business analysis and collaborating with KP staff, Medical Groups and Independant Physician Associations (IPA), physician practices and talking with KP members direct. Sandy's current role is Sr. Manager of Provider Experience, where she leads a team whose focus is to enhance the collaborative relationships with network providers. The collaboration is her favorite piece and helps keep her grounded and focused on what needs to be done to make the healthcare industry better! Sandy has an Executive Masters of Business Administration degree from University of Denver and a Bachelors of Arts degree from The University of Texas at Austin. Sandy is also a speaker and has spoken at: • Online Marketing Summit – San Diego, February 2011 – Mobile Marketing and QR Codes • Afri-Tech Digital Conference, Nairobi Kenya, June 2011 – Social Marketing Integration * First Data Corporation - February 2012 - Mobile Marketing and QR Codes * Parker Adventist Hospital - March 2012 - Marketing and Social Media Trends for HealthcareSenior Manager - Provider Experience @ In an ever changing health care environment, the need for collaboration and partnership is essential to provide affordable and quality healthcare options for all. Sandy will manage the Provider Experience team for the Colorado region in developing, coaching and working in collaboration with this team to deliver quality and exceptional service to the providers who serve KP s member population with their time and expertise. **Develop, manage and sustain relationships between Colorado Permanente Medical Group (CPMG) and Kaiser Permanente providers to ensure satisfaction, problem resolution and personal attention. **Plan, develop and execute provider satisfaction strategies. **Maintain and support a culture of compliance, ethics and integrity. **Develop strategic relationships with providers. **Monitor provider contracts to ensure contract commitments are met. **Understand and provide input to CPMG strategies as it relates to network development. **Develop and manages provider projects, including defining deliverables and key milestones. **Develop provider satisfaction success measures and dashboards. **Identify needed resources for provider issues, define and assign major project roles. **Identify barriers/constraints/risks to providers and provides recommendations to mitigate. **Work effectively and creatively within the organization to resolve issues. **Facilitate improvement efforts, and develop implementation recommendations. **Facilitate collaboration with diverse groups and individuals to influence provider strategic planning and execution. **Develop, maintain and effectively manage internal relationships at all levels across the organization. **Act as primary contact for external providers and their office staff. **Document provider projects process and outcomes and presents status to a variety of audiences. **Identify provider trends, conduct market intelligence to understand key issues and report to leadership. From October 2013 to Present (2 years 3 months) Senior Contract Manager - Southern Colorado @ Working for a great organization committed to providing quality patient care and making the healthcare industry better! **Professional Contracts **Strategic analysis of the Southern Colorado region to insure physician contracts support network adequacy **Collaborative Strategic Planning with medical groups and Independent Practice Association (IPA's) to support the Southern Colorado region From July 2012 to October 2013 (1 year 4 months) Account Executive National Accounts/Marketing & Business Development @ Supporting physicians to maintain profitable practices by presenting a compelling case for obtaining higher compensation from insurers. **Payor contract negotiations and reimbursement **HIPAA Policies and Procedures **Business Analysis **Business Development, Process and Continuity Medical Practice Marketing **Strategic Marketing Plan Development. **Implementing of marketing and communication campaigns. **Branding including review of total patient experience. **Strategic use of social media and other emerging marketing channels. From November 2010 to July 2012 (1 year 9 months) Founder/Owner @ Our goal is to work with companies to create and implement marketing strategies that empower sales teams to close deals, make an impact with their customers and show proof points that prove how marketing efforts have increased profit margin. We think differently and beyond by asking…. What if we could optimize your marketing organization and take what is currently working and make it work to its optimum? What if we could innovate and identify breakthroughs to ‘WOW’ your customers and create new opportunities for wealth? What if we could determine the ROI on your marketing investments to identify wealth opportunities as well as marketing sinkholes? From August 2009 to November 2011 (2 years 4 months) Global Events Program Manager @ Defining strategy, executing, and managing key events designed to penetrate and grow targeted markets. Communicate and collaborate with customers, C-level executives, internal departments, and vendors to coordinate overall marketing efforts in accordance with corporate goals and brand management initiatives. Analyzing and delivering on North America market research and analyses to support ROI of events. Preparing and managing 500K - $1-million marketing budget. Successes: **57% increase in lead generation. Driving brand awareness in the “Green” data marketing at Interop, Las Vegas resulting in 1,139 key sales leads. **62% rating of “Excellent” by customers. Designed and developed the Enterprise Strategy, “Transform Your Business” at VoiceCon, Orlando Florida. **Top initiative 2008 rated by Executives. Developed a ROI strategy for Enterprise events to track effectiveness and ROI of events. From April 2008 to December 2008 (9 months) Channel Partner Readiness Sr. Manager @ Drove revenue in North America by promoting the IBM, Microsoft and Nortel alliances by promoting the Unified Communications solutions offerings. Defined and evaluated product marketing collateral, programs, events, private road shows and analyses to generate customer awareness and customer leads. Developed and promoted campaign and promotions for the Nortel and IBM alliance. Successes: **99.5% satisfaction rate by channel partners. Created channel partner readiness program. supporting the IPT 123 marketing campaign and the Microsoft and IBM alliances. **Enhanced and re-built relationships with Channel Partners through 58 workshops across North America with over 1500 Channel Partners. From the voice of a customer: “I’ve had the opportunity to attend many vendor seminars ranging from software, hardware and value-added service but the workshop today was by far the most useful and job/solution-applicable session I’ve received!” Channel Partner – Elite Status From March 2005 to May 2007 (2 years 3 months) Portfolio Manager and Business Consultant @ Portfolio Manager – Global Certification Program Successes: **#1 Ranked VoIP Certification. Developed industry leading VoIP certification program, now available at bookstores and Amazon.com. **Developed and delivered an industry leading certification program supporting the Enterprise portfolio to prepare Channel Partners to sell and implement Nortel Solutions. Senior Business Consultant Deloitte & Touche – Seattle, Washington Clients: Microsoft, Immunex Pharmaceutical, Starbucks, American Airlines Successes: **Streamlined 30% of business processes. Defined solutions for Clarify (CRM) to increase customer satisfaction. **45% increase in employee productivity. Created second wave of e-learning SAP readiness program. **Analyzed Global SAP rollouts (MM & HR) for evaluation of ROI. (Microsoft). From 1999 to 2007 (8 years) Enterprise Certification Manager @ From 2003 to 2005 (2 years) Consultant @ From 1991 to 1999 (8 years) EMBA, Cohort 51 @ University of Denver - Daniels College of Business From 2008 to 2009 Bachelor of Arts, Major English Minor History @ The University of Texas at Austin From 1983 to 1989 Sandy Williams is skilled in: Health Care Marketing, Health Care Consulting - Building Profitable Practices, Mobile Marketing, Social Media Marketing, Change Management, Channel Marketing, Competitive Analysis, Marketing Strategy, Strategy Development, Market Research, New Business Development, Business Benchmarking, Healthcare Contracting, Healthcare - New Practice Start up, Business


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In a nutshell

Sandy Williams's Personality Type

Extraversion (E), Intuition (N), Thinking (T), Judging (J)

Average Tenure

3 year(s), 2 month(s)

Sandy Williams's Willingness to Change Jobs

Unlikely

Likely

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