Sandeep Barham's Email Addresses & Phone Numbers

📖 Summary

A motivated and adaptable ERP Support Technician who is willing to push the boundaries in order to improve self-awareness and abilities. I have a desire to learn more about the environment I am working in with the flexibility to adapt to any given situation. My aim is to become an IT professional in the ERP and MS SQL Server sector of IT. I have been fortunate that my current positions have been able to give me such a wide perspective and experience of different technologies varying from Windows XP to 7 and various bespoke applications used within a wide range of industries. . Specialties: Desktop Support, Network Support, Server Support, Customer Service, Willingness to learn, SQL Server administration, Application Support, ERP solution, WinMan,WinMan Application Support @ Currently supporting WinMan ERP Software solution aimed specifically at the manufacturing and distribution sectors. Covering all aspects of Manufacturing, Distribution, CRM, Financials and associated functions, WinMan has been developed from the ground up as an integrated business system for forward thinking enterprises. WinMan is currently in version 7 which has had a ground-up rewrite and redesign using 100% Microsoft .NET code dovetailed to an SQL database which provides a potent combination of powerful processing and simplicity of use. From January 2012 to March 2014 (2 years 3 months) Birmingham, United KingdomIT Retail Support Analyst @ Desktop Support and PCMS dedicated support technician. General 1st and 2nd line duties. From October 2011 to March 2012 (6 months) IT Analyst @ 1st/2nd Line support Logging calls using OTRS Helpdesk Problem solving for windows 7 and XP hardware and software issues Report writing and development MS Dynamics Nav 5 Writing reports using MSSQL querying and Orbis task Centre for Microsoft Navision Upgrading PC’s, Maintaining hardware and software Daily maintenance checks on Server performance Maintenance of warehouse barcode scanners Upkeep of wireless access points and network Out of hours support Maintaining company Sharepoint - creating/editing web pages, setting permissions and adding users Building Severs and machines - installing OS's, configuring DNS, TCP/IP etc Maintenance of servers out of hours - Upgrades, updates, SQL maintenance jobs Hyper-V Server - Managing Virtual servers, maintenance of memory, storage and building From June 2010 to September 2011 (1 year 4 months) IT Analyst @ 1st/2nd Line support for 300 users taking front desk calls, answering email and logging jobs on help-desk system Resolving tickets open on help-desk system which varied from issues from technical background to general training of software. Troubleshooting Windows Server 2003/SQL Server 2005/ Windows XP and Vista Issues Installation and support of custom software - Agresso, [email protected], GIS MapInfo and others Supporting Agresso/Accelerator users with incorrect data entry problems and also navigation of product Administering the printing system for the council setting up users and reporting usage from print server based on SQL Server 2005 Backups – Changing media/transporting backups off site Supporting Citrix users maintaining accounts and setting up permissions From July 2009 to September 2010 (1 year 3 months) BSc, Applied Information Technology @ Staffordshire University From 2006 to 2010 A/As Levels, Physics/Physical Education/Computing/Statistics @ 6th Form College Solihull From 2004 to 2006 BSc, Applied Information Technology @ Kings Heath Boys School From 1998 to 2003 Sandeep Barham is skilled in: Windows Server, Microsoft SQL Server, Servers, Technical Support, Windows 7, Application Support, Networking, ERP, SQL, Troubleshooting, SharePoint, DNS, Citrix, Network Administration, Microsoft Dynamics, Operating Systems, Microsoft Office 2007, Microsoft Office 2003, Server Administration, Project Management, Microsoft Office, Change Management, SQL Server, Windows Server 2003, Windows Server 2008, PTLLS, T-SQL, Database Administration, MS Reporting Services, Business Process Design, Business Process..., Management