Ryan Poll
Director Customer Care at Classic Collision | Pflugerville, Texas, United States
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As the Director of Customer Care at Classic Collision, Ryan Poll plays a pivotal role in shaping the customer experience and operational efficiency within the organization. With a strong focus on leadership development, Ryan is dedicated to empowering his team members to excel in their careers and achieve their professional goals. His approach to career development encompasses a variety of techniques, including business training, coaching, and strategic development strategies, all aimed at fostering a culture of continuous improvement.
Ryan's current responsibilities include overseeing customer operations related to the dispatching of assignments, ensuring compliance with Direct Repair Program (DRP) standards, and conducting thorough audits to maintain high levels of service quality. By partnering closely with technology teams, he is instrumental in developing and quality-assuring automation processes that streamline operations, enhance customer service management, and ultimately drive customer retention.
His expertise in project management and strategic data analysis allows him to identify areas for improvement and implement effective solutions that benefit both the team and the customers. Ryan’s commitment to lawful and effective team management is reflected in his leadership best practices, which prioritize ethical standards and employee engagement. With a keen understanding of the collision repair industry and a passion for fostering talent, Ryan Poll is not only enhancing customer care at Classic Collision but also setting a benchmark for excellence in the field.
Director Customer Care at Classic Collision in April 2023 to Present
Sr. Mgr Call Center at Classic Collision in April 2023 to May 2023
Customer Support Supervisor at Amazon in May 2022 to April 2023
MGR-North American Call Centers at Opus IVS - US in May 2019 to April 2022
Manager - RAP Call Center at Drew Technologies, Inc. in November 2017 to May 2019
Manager- Tech Support and Business Operations at AudaExplore in November 2016 to October 2017
Supv-Tech Svcs at AudaExplore in April 2014 to November 2016
Manager- Customer Service at GENPACT in January 2014 to April 2014
Team Lead II at GENPACT in January 2013 to January 2014
Group Supervisor Specialty Pharmacy Division at Walgreens in April 2012 to January 2013
Supv- Tech Support at Verizon Wireless in January 2007 to April 2012
Account Manager at Clear Rate Communications, Inc. in June 2005 to December 2006
Frontend Supervisor at Kmart Corporation in August 2000 to December 2004
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CCC
Zendesk
Call Centers
Training
Customer Satisfaction
Performance Management
Customer Experience
Management
Technical Support
Human Resources
Telecommunications
Troubleshooting
Recruiting
Team Building
Strategic Planning
Interviews
Program Management
Coaching Staff
Employee Training
Customer Retention
Leadership Development
Workforce Management
Career Development Coaching
Technical Writing
Call Center Development
Coaching
Networking
Hiring
Cross Functional Team Building
Presentation Development
Quality Assurance
Team Leadership
Avaya
Training Delivery
Call Quality
Team Management
Customer Support
Process Improvement
Strategic Data Analysis
Presentation Coaching
Vendor Management
Customer Service Management
Business Process Improvement
Leadership Development Coaching
Paid Search Campaigns
PPC Bid Management
Leadership
Customer Service
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Discover more about Classic CollisionWhat is Ryan Poll email address?
Email Ryan Poll at [email protected] and [email protected]. This email is the most updated Ryan Poll email found in 2026.
What is Ryan Poll phone number?
Ryan Poll phone number is +18622165786 and +17348457808.
How to contact Ryan Poll?
To contact Ryan Poll send an email to [email protected] or [email protected]. If you want to call Ryan Poll try calling on +18622165786 and +17348457808.
What company does Ryan Poll work for?
Ryan Poll works for Classic Collision
What is Ryan Poll's role at Classic Collision ?
Ryan Poll is Director Customer Care
Ryan Poll Email Addresses
Ryan Poll Phone Numbers
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