Russell Flench
Director of Human Experience (HCD team) at Bixal | Washington, District of Columbia, United States
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Russell Flench is a dedicated Service Designer at Bixal, where he leverages Human-Centered Design (HCD) principles to create impactful service experiences within the healthcare and public sectors. His current role involves collaborating closely with federal agencies, including the General Services Administration (GSA) and the Office of Management and Budget (OMB), to develop innovative systems that alleviate the administrative burdens faced by the public when interacting with the federal government. One of his notable projects focuses on establishing a measurement system for Health Information Service Providers (HISPs), ensuring that user experiences are streamlined and efficient.
Russell's expertise extends to working with the Centers for Medicare and Medicaid Services (CMS), where he applies his skills in user-centered design to enhance service delivery and improve patient outcomes. His proficiency in facilitating workshops, co-creation sessions, and prototyping allows him to guide diverse teams through complex projects, ensuring that stakeholder needs are met while fostering collaboration and creativity.
In addition to his project work, Russell contributes significantly to business development efforts at Bixal, utilizing his technical expertise to identify opportunities and craft compelling proposals. His passion for experience design is evident in his ability to communicate effectively and lead teams toward innovative solutions. Outside of his professional endeavors, Russell finds inspiration in bustling urban environments and enjoys quality time biking with his daughters, which fuels his creativity and commitment to making a positive impact in the communities he serves.
Director of Human Experience (HCD team) at Bixal in April 2025 to Present
Director of Design Operations at Bixal in January 2023 to April 2025
Service Designer, Federal contracts at Bixal in March 2020 to April 2025
Director of Service Design at Bixal in September 2021 to January 2023
HCD Lead, CMS DataConnect at Bixal in September 2021 to October 2022
Health Cohort Lead at Bixal in March 2021 to March 2022
Service Designer, Strategy Office at Cleveland Clinic in November 2016 to March 2020
Sr. Design Researcher & Strategist at Saint-Gobain in January 2016 to November 2016
Sr. Design Researcher at Point Forward, Inc. in August 2014 to December 2015
Design Researcher at Point Forward, Inc. in August 2013 to July 2014
Designer at Conifer Research in May 2013 to July 2013
Design Researcher, WorkSpace Futures at Steelcase in May 2012 to May 2013
Graduate Student at IIT Institute of Design in August 2010 to May 2013
Owner, Home Remodeling and Renovation at Self-employed in June 1997 to August 2010
Design Intern at The Office of PlayLab, Inc. in September 2009 to November 2009
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Design Sprints
Organizational Initiatives
Easily Adaptable
Creativity Skills
Constructive Feedback
Business Storytelling
Business Development
Writing Proposal Responses
Visualization
User Flows
User Behavior
Workshops
Visual Communication
Presentations
Presentation Skills
Group Facilitation
Facilitation
Co-creation
Prototyping
Collaborative Problem Solving
Project Management
Leadership
Healthcare service design
Process Design
Communication
Operations Management
Systems Thinking
Team Leadership
Strategic Roadmaps
Client Relations
Design Strategy
User-centered Design
Design Thinking
Ethnography
Design Research
Service Design
User Experience
Sketching
Concept Generation
Concept Development
Interaction Design
User Experience Design
Strategic Design
Adobe Creative Suite
User Research
Experience Design
Video Production
InDesign
Product Design
Wireframes
Contextual Inquiry
Research Design
Video Editing
Photography
Photoshop
Wireframing
Adobe Photoshop
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Discover more about BixalWhat is Russell Flench email address?
Email Russell Flench at [email protected] and [email protected]. This email is the most updated Russell Flench email found in 2026.
What is Russell Flench phone number?
Russell Flench phone number is +13128603053 and +14438442579.
How to contact Russell Flench?
To contact Russell Flench send an email to [email protected] or [email protected]. If you want to call Russell Flench try calling on +13128603053 and +14438442579. (updated on November 04, 2024)
What company does Russell Flench work for?
Russell Flench works for Bixal
What is Russell Flench's role at Bixal?
Russell Flench is Director of Human Experience (HCD team)
What industry does Russell Flench work in?
Russell Flench works in the Business Consulting And Services industry.
Russell Flench Email Addresses
Russell Flench Phone Numbers
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