Russell Burns
Information Technology at Creative Couples and Counseling PLLC | Carrollton, Texas, United States
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As the Head of Information Technology Services at Creative Couples and Counseling PLLC, Russell Burns plays a pivotal role in shaping the technological landscape of the organization. With a robust background in IT consulting and operations leadership, Russell is dedicated to leveraging innovative solutions that not only enhance system availability but also streamline operational efficiency. His expertise in Business Process Outsourcing (BPO) and IT outsourcing enables him to effectively manage vendor relationships and ensure that the organization’s technology infrastructure is both resilient and responsive to the evolving needs of mental health professionals and their clients.
Currently, Russell is spearheading key projects that focus on digital transformation and the implementation of Electronic Health Records (EHR) systems. These initiatives are designed to improve user productivity and create a seamless experience for both staff and clients. By integrating advanced technologies and adhering to ITIL process implementation, he ensures that all operations are compliant with industry regulations while maintaining a forward-thinking approach to security and risk management.
Russell's commitment to process improvement is evident in his leadership style, where he fosters a culture of collaboration and continuous learning among his team. His ability to navigate complex challenges and implement effective service integration strategies has consistently resulted in enhanced customer experiences. As he continues to drive innovation at Creative Couples and Counseling PLLC, Russell remains focused on maintaining an innovative technology vision that supports the organization's mission of providing exceptional counseling services.
Information Technology at Creative Couples and Counseling PLLC in August 2020 to Present
Service Delivery Manager at Summit 7 in April 2024 to January 2025
Director Information Technology Service Delivery at Intratek Computer Inc. in March 2021 to August 2023
Senior Information Technology Manager at Dallas Fort Worth International Airport (DFW) in October 2017 to October 2020
Information Technology Service Delivery Manager at Colonial Companies in April 2016 to May 2017
Enterprise Solutions Architect at HCL Technologies in January 2015 to April 2016
Enterprise Solutions Architect / IT Service Delivery Manager at DISYS in April 2013 to September 2014
Information Technology Service Delivery Manager at Paranet in November 2011 to February 2013
Information Technology Service Management Consultant at Independent Consultant in February 2010 to November 2011
Information Technology Service Delivery Manager at Transplace in March 2008 to January 2010
Senior Manager Information Technology Operations at Centex Homes in June 2007 to April 2008
Global Service Delivery Manager at McAfee in September 2005 to January 2007
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IT Service Management
ITIL
Vendor Management
Management
Customer Service Management
Change Requests
Technology Leadership
Jira
Identity and Access Management (IAM)
Continuous Integration and Continuous Delivery (CI/CD)
Strategic Thinking
Technical Solution Design
IT Infrastructure Management
Business Continuity Planning
Service Level Management
Cloud Applications
Infrastructure Management
Security Protocols
Problem Solving
MTTR
BMC Helix ITSM
Information Technology
Incident Management
IT Integration
Security Plus
CompTIA Security+
Business Process Outsourcing (BPO)
Organizational Leadership
Data Security
ITIL Service Operations
Service Integration
Offshore Resource Management
Professional Services
Electronic Health Records (EHR)
Customer Satisfaction (CSAT)
Managing Global Operations
Problem Management
Program Management
Disaster Recovery
Cloud Computing
IT Strategy
Managed Services
IT Management
Business Process Management
Product Management
Management Consulting
ITIL Certified
Call Center
System Deployment
Continuous Improvement
Enterprise Software
ITIL Service Strategy
Global Service Management
Contact Center Technology
IT Infrastructure Operations
Agile Leadership
Help Desk Support
Offshore Management
Customer Satisfaction
Service Delivery
Digital Transformation
Change Management
ServiceNow
Artificial Intelligence (AI)
Process Improvement
Consultative Selling
IT Outsourcing
Solution Architecture
AI Integrations
Business Process Improvement
Project Management
System Administration
Service Desk
Leadership
ITIL Process Implementation
Service Desk Management
IT Operations Management
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What is Russell Burns email address?
Email Russell Burns at [email protected]. This email is the most updated Russell Burns email found in 2026.
What is Russell Burns phone number?
Russell Burns phone number is +19727654232 and +12147321287.
How to contact Russell Burns?
To contact Russell Burns send an email to [email protected]. If you want to call Russell Burns try calling on +19727654232 and +12147321287.
What is Russell Burns net worth?
Russell Burns has an estimated net worth of $150,000 to $249,999
What company does Russell Burns work for?
Russell Burns works for Creative Couples and Counseling PLLC
What is Russell Burns's role at Creative Couples and Counseling PLLC?
Russell Burns is Information Technology
What industry does Russell Burns work in?
Russell Burns works in the It Services And It Consulting industry.
Russell Burns Email Addresses
Russell Burns Phone Numbers
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