Ron Hiller's Email & Phone Number

💼 Past Experience

Hiller's education and experience related to human resources include high school education in business and marketing, as well as five years of experience as a customer service representative. While at Xerox, Ron was responsible for the development and management of customer relationship management systems (CRM) for the company's customer servicedivisions.From his experience as a customer service representative,Hiller has learned that effective customer interactions hinge on theearing of two essential messages: customers are always interested in how Xerox is providing their products and services, and Xerox takes customer satisfaction extremely seriously. He also noticed that Xerox's customer service division screened customer satisfaction data in order to try and identify areas where potential improvements could be made.In response to these findings, Hiller developed Insights for Performance, a customer service research and recommendation service that helps Xerox improve the quality of customer service experiences. Insights for Performance provides Xerox with customer feedback on a wide range of issues, from service levels to the way products are offered. By using Insights for Performance data, Xerox is able to identify areas where it can improve customer service in order to maintain or exceed customer satisfaction ratings.As President and CEO of Insights for Performance, Hiller spearheads the company's effort to improve customer service and culture at Xerox. He also works closely with Xerox's head of human resources in order to develop new ways to improve employee relations. Hiller believes that good customer service is the foundation of a lasting customer relationship, and that Insights for Performance is one way Xerox is making a difference for its customers.

🎓 Education

Ron Hiller's Education and Work readiness background: Ron Hiller has a Master of Professional Communications from Westminster College in Scotland in 1992 and a Bachelor of Arts from Lakehead University in Canada in 1994. Ron Hiller has been engaged in professional communications for over 25 years and has worked with a range of businesses and organizations. Ron Hiller has a keen eye for detail and is an excellent communicator, able to represent a company or organization in a positive light.

💡 Technical & Interpersonal Skills

The experience Ron has with marketing is intertwined with his experience with customer relations. He has a deep understanding of how to engage customers and motivatethem to do the right thing. Ron is also experienced in market research, which is the process of understanding anddetermining what market specific needs and wants are. This knowledge is critical for understandingthe needs of a company and coming up with new marketing plans thatsappropriate for that company. Ron also has a background in human resources. In his time as CEO atInsights For Performance, he was responsible for designing, implementing,managing and observing a digital marketing program. his experience in humanresources allowed him to develop innovative systems that delivered better employee engagement andoutput. Additionally, he was also able to bring stability and credence to the company through hismanagement of employee training.