Robert Southern
Head of Global Digital Capabilities Transformation at Philip Morris International | St Albans, England, United Kingdom
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Robert Southern is a seasoned operations director and retail consultant currently serving as the Global Head of Retail Operations & Technology at Philip Morris International (PMI). In this pivotal role, he spearheads the strategic development and execution of retail operations across a vast network of over 5,000 retail stores and touchpoints, engaging with more than 15,000 third-party workers in various consumer-facing channels. His leadership is instrumental in driving the transformation of PMI's B2C smoke-free business, which operates in a decentralized environment across 60+ countries.
With a robust background in eCommerce operations and retail technology, Robert excels in omnichannel fulfillment and logistics, ensuring a seamless customer experience that aligns with PMI’s commitment to innovation and sustainability. His expertise in forecasting and order fulfillment is crucial in optimizing supply chain processes, enabling PMI to meet the evolving demands of consumers while maintaining operational efficiency.
Robert’s strategic vision encompasses not only the enhancement of retail operations but also the integration of cutting-edge technology to streamline processes and improve customer service. His project management skills facilitate the successful implementation of initiatives that drive digital transformation, positioning PMI as a leader in the retail landscape. By fostering a culture of collaboration and continuous improvement, Robert empowers his teams to excel in sales and logistics management, ultimately enhancing the overall customer journey in the rapidly changing retail environment.
Head of Global Digital Capabilities Transformation at Philip Morris International in July 2024 to Present
Head of Global Retail Store & Field Operations + Technology at Philip Morris International in November 2021 to July 2024
Owner & Director at RWJS Consulting Ltd in October 2019 to January 2023
Associate Director - Operations at Javelin Group in February 2013 to October 2019
Head of Dropship Operations at Tesco Direct in December 2011 to February 2013
Operations Development Manager at Tesco Direct in July 2010 to December 2011
Customer Proposition Manager - eCommerce at Currys plc in March 2010 to July 2010
Recoveries & Claims Manager - TechGuys/KnowHow at Currys plc in August 2009 to March 2010
Customer Administration Manager - TechGuys/KnowHow at Currys plc in March 2009 to August 2009
Performance & Finance Manager - eCommerce Services at Currys plc in December 2007 to March 2009
Demand Manager at Belkin in September 2005 to December 2007
Forecasting Manager - On Trade at AmBev in October 2004 to September 2005
Demand & Capacity Analyst at Carlsberg Group in September 2002 to October 2004
Web Designer at FWBS Ltd in May 1999 to September 1999
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Staffordshire University, BSc (Hons)
Nothamptonshire Grammar School, A Level: Business Studies
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Retail
Forecasting
Demand Planning
Budgeting
Multi-channel Retail
3PL
Order Management
Order Fulfillment
Budgets
Management
Process Improvement
Supply Chain
Customer Experience
E-commerce
Change Management
Six Sigma
Business Process Improvement
Project Management
Project Planning
Operations Management
Purchasing
Strategy
Logistics
Business Process
Team Management
Sales
Logistics Management
Supply Chain Management
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Discover more about Philip Morris InternationalWhat is Robert Southern email address?
Email Robert Southern at [email protected] and [email protected]. This email is the most updated Robert Southern's email found in 2026.
How to contact Robert Southern?
To contact Robert Southern send an email to [email protected] or [email protected]. (updated on January 09, 2024)
What company does Robert Southern work for?
Robert Southern works for Philip Morris International
What is Robert Southern's role at Philip Morris International?
Robert Southern is Head of Global Digital Capabilities Transformation
What is Robert Southern's Phone Number?
Robert Southern's phone +44 ** **** *262
What industry does Robert Southern work in?
Robert Southern works in the Retail industry.
Robert Southern Email Addresses
Robert Southern Phone Numbers
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