Robert Sample
HCM Product Owner at Tennessee Valley Authority | Chattanooga, Tennessee, United States
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As the Director of Customer Solutions at the Tennessee Valley Authority (TVA), Robert Sample leverages over 35 years of extensive experience in service, sales, training, and management to drive transformative initiatives that enhance customer satisfaction and operational efficiency. In his current role, Robert leads a dedicated team of 3 HR leaders and 30 HR professionals, focusing on the entire Career Life Cycle, from initial onboarding to workforce administration and employee well-being. His visionary leadership fosters a dynamic and agile environment that prioritizes ongoing connections and relationship development, ensuring that TVA's workforce is not only well-supported but also engaged and motivated.
Robert's expertise in change management and strategic planning has been instrumental in implementing key projects that streamline processes and improve customer experience. By utilizing his skills in performance management and process improvement, he has successfully enhanced the effectiveness of call centers and customer service operations, resulting in measurable increases in customer satisfaction. His analytical approach allows him to identify areas for improvement and develop targeted strategies that align with TVA's mission of delivering reliable and affordable energy solutions.
In addition to his operational focus, Robert is committed to coaching and mentoring his team, fostering a culture of continuous learning and development. His ability to manage time effectively and prioritize initiatives ensures that the TVA remains responsive to the evolving needs of its customers and stakeholders. Through his leadership, Robert Sample continues to set a high standard for excellence in customer solutions, driving TVA's commitment to service and innovation in the energy sector.
HCM Product Owner at Tennessee Valley Authority in October 2024 to Present
Director Customer Solutions at Tennessee Valley Authority in June 2020 to September 2024
Site Manager, T-Mobile For Business at T-Mobile in October 2013 to June 2020
Call Center Manager for Customer Relations at Tiger Financial Services Ltd in June 2012 to October 2013
Associate Director (Company restructure- Site closing June 22, 2012) at T-Mobile Customer Care Center in October 2010 to June 2012
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Leadership Development
Customer Relationship Management (CRM)
Consulting
Problem Solving
Training
Human Resources (HR)
Mentoring
Customer Satisfaction
Pastoral Counseling
Preaching
Teaching
Bible Study
Pastoral Care
Pastoral Counseling
Preaching
Customer Service Training
Sales Management Coaching
Communication
Educational Technology
Strategic Communications
Coaching
Team Leadership
Project Management
Business Process Improvement
Collaborative Problem Solving
Call Center
Team Building
Sales Management
Telecommunications
Change Management
Microsoft Office
Performance Management
Operations Management
Management
Leadership
Call Centers
Customer Experience
Strategic Planning
Sales
Strategy
Recruiting
Budgets
Process Improvement
Employee Training
Analysis
Customer Service
Start-ups
Time Management
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Discover more about Tennessee Valley AuthorityWhat is Robert Sample email address?
Email Robert Sample at [email protected]. This email is the most updated Robert Sample email found in 2026.
What is Robert Sample phone number?
Robert Sample phone number is +14235984192.
How to contact Robert Sample?
To contact Robert Sample send an email to [email protected]. If you want to call Robert Sample try calling on +14235984192. (updated on September 13, 2024)
What company does Robert Sample work for?
Robert Sample works for Tennessee Valley Authority
What is Robert Sample's role at Tennessee Valley Authority?
Robert Sample is HCM Product Owner
What industry does Robert Sample work in?
Robert Sample works in the Utilities industry.
Robert Sample Email Addresses
Robert Sample Phone Numbers
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