Senior Integration Engineer / Data Analyst @ - Support our legacy and new product.
- Provide full stack support including integration (APIs or SDKs), data processing backend, front end and custom solutions when the product is unable to provide a solution. From May 2015 to Present (8 months) San Francisco Bay
Senior Integration Engineer / Data Analyst @ - Support our legacy and new product.
- Provide full stack support including integration (APIs or SDKs), data processing backend, front end and custom solutions when the product is unable to provide a solution. From May 2015 to Present (8 months) San Francisco Bay AreaSenior Integration & Support / Data Analyst @ - Advise customers on the best ways to integrate with Kontagent based on their technology (limitations) and requirements.
- Training and teaching CSM teams, data analysts about Hive QL, big data and the product.
- (Big) Data analysis with HiveQL, Unix (grep, sed) and MySQL on customers' data to diagnose issues and gain insights.
- Provide HiveQL training and best practices to customers as well as providing options for custom metrics using HiveQL.
- Create and share technical expertise of the Upsight API, backend, products to the team and customers.
- Help launch products by supporting Alpha programs and POCs.
- When there are bugs that prevent customers from getting what they need, provide quick alternatives that can solve the customers' immediate need.
- Work with Engineering and Product to get high priority bugs resolved and important features implemented.
- Business intelligence / data analyst, provide insight into how our customers are using Kontagent (Designing the APIs, working with engineering to get the instrumentation right and finally create metrics)
- Perform detailed full stack investigation of the Upsight system when there are bugs (Client side instrumentation, ETL, Data warehouse, dashboard) and maintain knowledge base for the rest of the company. From October 2013 to Present (2 years 3 months) London, United KingdomSenior Integration Engineer @ - Enterprise SaaS customer integration and support From May 2013 to October 2013 (6 months) Implementation Engineer @ ---- Customer facing technical support
-Recommend integration methods to new developers, SDKs, REST API.
-Main point of contact with Chinese speaking developers
-Work with Business and Technical users and help them learn our product as well as solve their problems.
---- Support kSuit DataMine, Kontagent HIVE/Hadoop solution for big data.
-Create documentation such as Hive QL query examples.
-Examine customers' existing queries and teach/enable them to write new ones.
-Investigate and pinpoint related bugs both from the customers' side and internally.
-Write custom queries with customers' data to solve individual analytics needs.
-Optimize queries.
----Data Analytics
-Metrics for different departments, such as product, management and customer facing teams.
-Recreate metrics on the dashboard using API messages.
-Metric definition project, create test case and verify metrics displayed on the dashboard. From May 2011 to April 2013 (2 years) RF Co-op Student @ Measurement of antennas, standard gain horns in anechoic chambers From September 2010 to December 2010 (4 months) Facility Co-op Student @ VBA and EXCEL Development
Data Analytics From September 2009 to December 2009 (4 months) Video SMC Co-op Student @ Software Development From May 2008 to April 2009 (1 year)
BA, Electrical Engineering @ University of Waterloo From 2006 to 2011 Robert Li is skilled in: SQL, Hive, JavaScript, VBA, Analytics, Integration, Unix, Databases, Business Intelligence, Data Mining, SaaS, Customer Service, Internet Entrepreneur, Customer Support, MySQL
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