General Manager @ Flagship Facility Services, Inc.
Owner @ Blue Sky Facility Services
Sr. Operations Manager @ Olympus Building Services, Inc.
Bachelor's Degree, Economics, Communications @
Brigham Young University
An experienced management professional with over 17 years of operations, customer service, and sales experience in demanding work environments. Has overseen multiple account startups throughout the greater Phoenix area including the majority of airlines at Sky Harbor International Airport as well as the Arizona State University campus in Tempe and the Ohio State University in Columbus, OH.
An experienced management professional with over 17 years of operations, customer service, and sales experience in demanding work environments. Has overseen multiple account startups throughout the greater Phoenix area including the majority of airlines at Sky Harbor International Airport as well as the Arizona State University campus in Tempe and the Ohio State University in Columbus, OH. Extensive experience in Account Management, Account Transitions, Customer Service, Relationship Building, and Process Improvement. Bachelor’s degree in Economics and Master’s Degree in Business Administration.
Specialties: relationship building, employee relations, negotiations, public speaking, presentations, teaching, mentoring, account liaison.
General Manager @ Responsible for all aspects of business management on a daily basis including budgets, forecasting, account management, profit and loss, manpower scheduling, account relations, payroll, and general contracting activities.
Oversee team of 7 management employees and 100 employees in facility service environment across the greater Phoenix area.
Manage start up and transition of new accounts. Attend pre-bid meetings and develop bid packages for potential customers. Responsible for selling over $50k worth of new business from October – December, 2014. From April 2014 to Present (1 year 8 months) Owner @ Provide operations consulting services to major airline accounts at Sky Harbor International Airport. Streamlining operations, profit/loss reporting, forecasting, scheduling and staffing. Consulting on major account acquisitions, transition plans, staffing plans, and efficiencies. From January 2014 to Present (1 year 11 months) Sr. Operations Manager @ Led new account transition teams and set up operations from day one for accounts at Arizona State University (10M sqft) and Ohio State University (4M sqft) including hiring all managers, supervisors, and staff of over 200 employees. Instrumental in landing Ohio St. account. Company liaison for 40 building facility managers, oversaw all quality control inspections and reporting, and responsible for quarterly review presentations and Q&A for facility department executives. Developed and implemented office/building security systems. Managed sales and marketing team to produce all technical proposals in response to commercial RFP’s for new commercial cleaning opportunities and provided in-depth new account analysis for future bid/no-bid recommendations. Responsible for the creation of new company website – www.olympusinc.com. From April 2011 to January 2014 (2 years 10 months) Regional Operations Manager @ Oversaw commercial cleaning accounts in Phoenix Valley with revenue of approximately $2 million and 125 employees, 7 Supervisors and 1 Customer Service Manager. Managed all aspects of operation including General Contracting services. Actively engaged in 5S process within all accounts and oversaw all quality control, employee training, and employee safety programs. Proficient in Sales Force, P&L statements, electronic work order systems, and employee payroll. From July 2008 to April 2011 (2 years 10 months) Supervisor, Airport Operations @ Responsibilities included customer service, flight management, security compliance, emergency procedures, manpower strategy, workers compensation, FMLA, union and human relations, and conflict resolution for both Ramp and Customer Service employees. 100% success rate in legal representation for the company in small claims court. Instrumental in creating and improving local operation policies to help station achieve most profitable station in United’s system in 2004. Oversaw 220 customer service and ramp employees as Administrative Supervisor. From September 2002 to June 2008 (5 years 10 months) Account Executive @ Managed $35 million corporate and retail sales territory in Southwest Oregon. Negotiated travel agency incentives and corporate volume agreements for key accounts. Renewed 97% of Apollo Galileo computer reservation contracts. Negotiated community promotional activities that included sporting events, charitable functions, University activities (University of Oregon and Oregon State University), and fine arts functions such as the Oregon Bach Festival and Oregon Festival of American Music. Board member for Convention and Visitor’s Association of Lane County (CVALCO). From March 1997 to September 2002 (5 years 7 months)
Master of Business Administration (M.B.A.), Business Administration and Management, General @ University of Oregon From 2005 to 2007 Bachelor's Degree, Economics, Communications @ Brigham Young University From 1992 to 1996 Robb Dilger is skilled in: Customer Service, Facilities Management, Operations Management, Strategy, Contract Negotiation, Employee Relations, Sales Operations, Management, Customer Satisfaction, Negotiation, Team Building, Airports, Youth Mentoring, Process Improvement, Training, Budgets, Strategic Planning
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